Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoe Zhou

Zoe Zhou

Berlin,BE

Summary

High-performing team player dedicated to driving profitability and achieving organizational goals. As a collaborative and team-oriented professional, I excel in effectively communicating with both customers and colleagues, ensuring they receive the precise information required. I have a proven track record of enhancing customer and colleague satisfaction and cultivating strong business relationships, contributing to sustained business success

Overview

15
15
years of professional experience

Work History

Regional Business Support Manager

Tiens Europe GmbH
09.2020 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Developed and executed successful marketing plans for product promotion and increased brand visibility.
  • Expanded the regional market share with targeted customer acquisition strategies and strategic partnerships.
  • Participate in key commercial events and exhibitions across Europe, showcasing the company's products and services. Engage and interact with industry peers to exchange ideas and foster professional relationships
  • Organize large to medium-sized incentive trips and both online and offline events within the European region

Key Account Manager for Travel & Exhibitions

Feelnow GmbH
06.2017 - 04.2020
  • Client Relationship Management: Develop and maintain strategic relationships with key clients, ensuring a high level of satisfaction and retention while identifying opportunities for further engagement and growth.
  • Strategic Planning and Execution:** Implement tailored account strategies to enhance client engagement and achieve sales targets. Coordinate with cross-functional teams to ensure the successful execution of client-specific plans and projects.
  • Event Management: Oversee the planning and execution of major cultural exchanges, travel events, and exhibitions, ensuring exceptional experiences for clients and participants. Manage logistical aspects to meet client expectations and event objectives.
  • Market Analysis: Conduct thorough market research to stay informed of industry trends and competitor activities. Utilize insights to adapt strategies and offerings to meet evolving market demands.
  • Financial Oversight: Monitor and manage budgets for client accounts and events, ensuring optimal allocation of resources for maximum return on investment.
  • Stakeholder Engagement: Foster strong relationships with industry stakeholders, including travel partners, cultural institutions, and exhibition centers, to enhance service offerings and business opportunities.
  • Performance Reporting: Regularly assess and report on the performance of client accounts and events, providing insights and recommendations for continuous improvement.

Business Manager Assistant, Beauty Product Exports

R.S Beauty
01.2013 - 06.2017
  • Market Research and Analysis: Conduct comprehensive market analysis to identify emerging trends and opportunities in international beauty markets. Monitor competitive activities and gather insights to support strategic decision-making.
  • Client and Supplier Coordination: Assist in managing relationships with key clients and suppliers abroad, ensuring effective communication and timely fulfillment of orders. Facilitate negotiations and agreements to optimize terms and supply chain efficiency.
  • Regulatory Compliance: Ensure all export activities comply with international trade regulations and standards specific to beauty products. Keep abreast of changes in export laws and implement necessary adjustments to processes and documentation.
  • Documentation and Reporting: Prepare and maintain accurate records of all export transactions, including invoices, shipping documents, and compliance forms. Generate regular reports on export activities, client status, and financial performance for senior management review.
  • Project Management: Support the planning and execution of export projects, coordinating with logistics, marketing, and sales teams to ensure successful product launches and promotions in target markets.
  • Customer Support: Provide exceptional support to international clients, addressing inquiries and resolving issues promptly to maintain high levels of customer satisfaction.
  • Marketing and Sales Support: Assist in developing marketing materials and sales strategies for international markets, aligning with local preferences and regulatory requirements. Participate in trade shows and exhibitions to promote company products and expand business networks.

Assistant to the CEO, Cultural Exchange & Client R

Berlin 11 GmbH
04.2009 - 12.2012
  • Strategic Support: Assist the CEO in developing and executing strategic initiatives that enhance cultural exchange and facilitate the settlement of Japanese and Chinese clients in Germany. Participate in strategic meetings and provide insightful contributions.
  • Client Relations: Serve as a primary point of contact for high-value Japanese and Chinese clients, ensuring smooth communication and addressing any concerns related to their relocation and integration into German society.
  • Project Coordination: Manage and coordinate projects related to cultural exchange programs and client relocation services. Oversee timelines, resources, and deliverables to ensure projects meet client expectations and organizational goals.
  • Administrative Duties: Perform a variety of administrative tasks to support the CEO, including scheduling meetings, managing correspondence, and preparing documents. Organize travel arrangements and accommodations for the CEO and visiting clients.
  • Event Management: Plan and execute events and meetings that promote cultural understanding and assist clients in networking with local communities and businesses. Ensure events are tailored to the needs of Japanese and Chinese clients.
  • Regulatory Compliance: Keep abreast of and ensure compliance with immigration and settlement regulations affecting clients. Work with legal advisors to provide clients with up-to-date information and assistance.
  • Reporting and Analysis: Prepare reports and presentations for the CEO on the status of cultural exchange initiatives and relocation projects. Analyze client feedback to identify areas for improvement in service delivery.

Education

No Degree - Digital Marketing

Coursera
Online
11.2021

Master of Science - Education & HR Management

TU Dresden
Dresden, Germany
02.2009

Bachelor of Arts - Business English

Guangxi University
Guilin, China
06.2006

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Project Management
  • Customer service expertise
  • Customer service understanding
  • Support Services
  • Work Planning and Prioritization
  • Conflict Management
  • Decisive Decision-Making

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)

Timeline

Regional Business Support Manager

Tiens Europe GmbH
09.2020 - Current

Key Account Manager for Travel & Exhibitions

Feelnow GmbH
06.2017 - 04.2020

Business Manager Assistant, Beauty Product Exports

R.S Beauty
01.2013 - 06.2017

Assistant to the CEO, Cultural Exchange & Client R

Berlin 11 GmbH
04.2009 - 12.2012

No Degree - Digital Marketing

Coursera

Master of Science - Education & HR Management

TU Dresden

Bachelor of Arts - Business English

Guangxi University

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Zoe Zhou