Zohreh Jalalifahim
IT-Engineer
Berlin
Summary
Develop comprehensive API documentation to enhance clarity and streamline integration.
Dynamic IT Engineer with over 12 years of experience in project management, E-learning platforms, and strategic IT planning. Proven ability to enhance operational efficiency and drive user engagement through innovative technical solutions. Skilled communicator with a talent for leading teams and delivering outstanding customer support.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Engineer
General Dentists Association of Iran
12.2010 - 09.2023
- Spearheaded the deployment of a new E-learning platform, increasing user engagement by 40% and reducing support inquiries by 25%
- Managed over 50 webinars and online workshops annually, achieving a 30% improvement in participant satisfaction
- Streamlined IT workflows, cutting operational costs by 15%
- Led a 10-member IT team, delivering projects 20% faster than projected timelines
- Designed a technical documentation system, reducing onboarding time by 35%
- Optimized customer deployment processes, achieving a 20% increase in client satisfaction ratings
Technical Consultant
General Dentists Association of Iran
12.2010 - 09.2023
- Company Overview: (Various Clients)
- Developed customized IT solutions for small and medium-sized businesses, increasing system reliability by 30%
- Trained over 50 employees on new software implementations, achieving a 90% adoption rate within 3 months
- Conducted technical audits, identifying and resolving vulnerabilities in IT systems
Education
Master - Information Technology Management
Berlin School of Business And Innovation (BSBI)
Berlin, Germany 10.2023 - 04.2025
Bachelor - Information Technology
Semnan University
Iran 09.2006 - 09.2010
Skills
Team Leadership
undefinedCertification
Net+, Tehran Technical Complex, 08/2008, Tehran, Iran
Timeline
Master - Information Technology Management
Berlin School of Business And Innovation (BSBI)
10.2023 - 04.2025
IT Engineer
General Dentists Association of Iran
12.2010 - 09.2023
Technical Consultant
General Dentists Association of Iran
12.2010 - 09.2023
Bachelor - Information Technology
Semnan University
09.2006 - 09.2010
Net+, Tehran Technical Complex, 08/2008, Tehran, Iran
Win 2003, Tehran Technical Complex, 09/2008, Tehran, Iran
ISA Server 2006, Tehran Technical Complex, 11/2009, Tehran, Iran
Win XP, Tehran Technical Complex, 09/2008, Tehran, Iran
Net Infra 2003, Tehran Technical Complex, 04/2008, Tehran, Iran
Active Directory, Tehran Technical Complex, Tehran, Iran
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