Zsolt Papp
Senior IT Support Specialist
Budapest,BU
Summary
Experienced IT professional with a proven track record at Syngenta Kft., delivering efficient L2 desktop support and managing Service Now . Adept at problem-solving and fostering teamwork, I successfully enhanced system reliability and user satisfaction, supporting over 400 users while maintaining a positive, adaptable approach in dynamic environments.
Overview
20
20
years of professional experience
Work History
External IT Support
Syngenta Kft.
06.2011 - Current
- Provide comprehensive L2 desktop support for local and remote users, resolving escalated incidents related to Windows, Office 365, and business-critical applications.
- Manage user lifecycles including account creation and permission management within Active Directory and Azure AD.
- Execute device deployment strategies using Intune and Autopilot, ensuring seamless hardware refreshes and configuration for end-users.
- Troubleshoot complex hardware, software, and network connectivity issues (VPN, Wi-Fi, LAN), documenting all steps within the corporate ticketing system.
- Maintain and support office IT infrastructure to ensure high availability and minimal downtime for business operations.
External IT Support
Syngenta Seeds Kft.
09.2006 - 05.2011
- IT support for over 170 users (Budapest, Ócsa) via phone,
email, and in person. - Maintenance and replacement of computer hardware and telecommunications equipment
(2009: Migration of entire fleet from Windows 2000 to Vista) - Monitoring of the telecommunications system
- Backup management and maintenance
- Active Directory management
- Resolving local network issues
Education
IT And Computer Systems Technician -
Egressy Gábor Ipari Szakközépiskola
Budapest 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Flexible and adaptable
Multitasking Abilities
Timeline
External IT Support
Syngenta Kft.
06.2011 - Current
External IT Support
Syngenta Seeds Kft.
09.2006 - 05.2011
IT And Computer Systems Technician -
Egressy Gábor Ipari Szakközépiskola
04.2001 -
Competitive powerlifting
I’ve been powerlifting since 2011 and have won several Hungarian championship titles.