Hi, I’m
Albatoul Alhasan
Mainz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
Work History
Deutsches Rotes Kreuz
Dolmetscherin
Das Grass
Hotelkauffrau
AviationPower GmbH
Check In Agent
Aviation Power
Check-in Agent
12.2022 - Current
Job overview
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Sold, printed, and issued tickets to guests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
AHS Frankfurt GmbH & Co. KG
Check In Agent
04.2022 - 11.2022
Job overview
- Reviewed tickets, identification, and passports to verify traveler identity.
- Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
FPS Frankfurt Passenger Services GmbH
Check In Agent
08.2020
Securitas
Service Agent
08.2018 - 02.2019
Education
Schule Für Touristik Weigand GmbH & Co. KG
staatlich geprüfte internationale Luftverkehrsassistentin
09.2022
Institut Förderung von Bildung und Integration
05.2018
iQ Sprachschule Mainz
Deutschkurs B2
01.2018
Volkshochschule Mainz e.V.
Integrationskurs
06.2017
Skills
- Arabic
- German
- English
- Spanish
- Microsoft Office
- Cultural Awareness
- Relationship Building
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
- Flexible and Adaptable
- Verbal Communication
- Multitasking
Birthplace
DAMASKUS
Birthdate
05/30/95
Personal Information
- Gender: Weiblich
- Nationality: SYRIEN
Timeline
Check-in Agent
Aviation Power
12.2022 - Current
Check In Agent
AHS Frankfurt GmbH & Co. KG
04.2022 - 11.2022
Service Agent
Securitas
08.2018 - 02.2019
Dolmetscherin
Deutsches Rotes Kreuz
Hotelkauffrau
Das Grass
Check In Agent
AviationPower GmbH
Check In Agent
FPS Frankfurt Passenger Services GmbH
08.2020
Schule Für Touristik Weigand GmbH & Co. KG
staatlich geprüfte internationale Luftverkehrsassistentin
Institut Förderung von Bildung und Integration
iQ Sprachschule Mainz
Deutschkurs B2
Volkshochschule Mainz e.V.
Integrationskurs