Alessia Andia Hysa
Fornacette
Summary
I bring strong skills in client management, attention to detail, and cross-functional collaboration, combined with a genuine eagerness to take on new challenges and grow within the company. I am confident that my proactive approach and dedication will allow me to add value and adapt quickly in any new opportunity.
Overview
5
5
years of professional experience
Work History
Internal Account Manager
Arrow Electronics Italia S.R.L.
02.2024 - Current
- Served as the main point of contact for assigned clients, ensuring strong, long-term customer relationships
- Supported full sales cycle, from quoting to order processing and post-sales follow-up
- Managed the order-to-invoice process, ensuring accuracy, timely delivery, and issue resolution
- Built a deep understanding of customer and supplier portfolios to proactively identify sales opportunities
- Collaborated cross-functionally with sales, logistics, and finance teams to deliver seamless service
- Ensured timely execution of sales cases through detailed follow-up and coordination
Apprentice Inside Sales Representative
Arrow Electronics Central Europe GmbH
09.2021 - 01.2024
- Responsible for ongoing Sales Support activities for the Order to invoice process
- Maintaining and promoting relationships with customer contacts and deal with existing business challenges.
- Extensive understanding of pricing programs ad models within the electronics industry.
- Ensuring customer satisfaction as it pertains to supply chain management and other value-added services
- Worked with Automotive and Core customers
Apprentice Tax Adiminstration
Finanzamt
09.2020 - 12.2020
- Part of a dual vocational training program for future tax officers
- Gained foundational knowledge of German tax law and administrative procedures
- Assisted with tax file processing and basic customer service tasks
- Developed skills in handling official documents and working within public administration
Education
Dual Vocational Training - Office Management (Marketing & Secretariat)
Berufliches Schlzentrum
Bietigheim-Bissingen, Germany01-2024
High School Diploma -
Mathilde-Plack Schule
Ludwigsburg, Germany07-2020
Skills
- Account Management
- Relationship management
- CRM Systems
- ERP Systems
- Microsoft Office
- Customer service
- Sales operations
- Sales process
- Account analysis
- Teamwork and collaboration
- Pricing strategy
- Data analytics
Languages
Italian
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
EXTRA-CURRICULAR ACTIVITIES
Internship at Kindergarten Städtle (Nursery School) - Lauffen am Neckar
03/2018 – 07/2018
- Assisted with daily activities and care for young children
- Supported educational and recreational programs
Internship at Stadtbücherei (Library) - Kornwestheim
01/2018 – 03/2018
- Assisted visitors with book lending and catalog inquiries
- Supported organization of library materials and events
Internship at Optik Marschall (Optical Store) - Lauffen am Neckar
08/2017 – 12/2017
- Supported customer service and product sales
- Assisted in inventory management and store operations
Timeline
Internal Account Manager
Arrow Electronics Italia S.R.L.
02.2024 - Current
Apprentice Inside Sales Representative
Arrow Electronics Central Europe GmbH
09.2021 - 01.2024
Apprentice Tax Adiminstration
Finanzamt
09.2020 - 12.2020
Dual Vocational Training - Office Management (Marketing & Secretariat)
Berufliches Schlzentrum
High School Diploma -
Mathilde-Plack Schule
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