Allian Muyoka Wakora
Human Resource Manager
Frechen
Summary
As a dedicated and results-oriented individual, I am committed to serving humanity through both volunteer work and professional endeavours. With a passion for making a positive impact, I actively seek opportunities to contribute to meaningful projects and initiatives. My goal is to build a long-term career where I can continuously learn while focusing on maximizing resource utilisation and enhancing performance with forward-thinking approaches to grow, and make a difference. If you’re looking for a motivated team player who values integrity,excellence and fostering consensus across the company environment, I would be thrilled to connect.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Human Resource Manager
Techplus
08.2020 - Current
- Defining Workplace HR Policies for organization and ensuring that all employees are familiar with new company policies and regulations
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Coordinated technical training and personal development classes for staff members.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
Human Resource Assistant
Techplus
08.2018 - 02.2020
- Involved in designing training and development programmes for staff to ensure consistent growth and development among the staff members
- Answered and redirected incoming phone calls for office.
- Aided staff with employee performance review paperwork and documentation.
- Monitored and analyzed employee satisfaction survey results.
- Participated in recruitment and selection process for new hires.
Guest Relations Officer
The Majlis Resort
01.2015 - 12.2017
- Responsible for client relations, responding quickly and efficiently to guest concerns, assisting guests throughout the check-in process, and relating information about amenities and other relevant information for incoming guests
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Greeted guests upon arrival and offered assistance.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Master of Arts - International Management
Hochschule Fresenius University Of Applied Science
Cologne, Germany 09.2023 - Current
Bachelor of Arts - International Relations
United States International University
Nairobi, Kenya 04.2017 - 05.2020
Skills
References
- Castro Wamara Kasangaki, Managing Director, TechPlus, castro@techplusys.com
- Elijah Munyi, USIU Alumni Coordinator, emunyi@usiu.ac.ke
- Elizabeth Kibor, HR Manager, Majilis Lamu, lizsonnia@gmail.com
Timeline
Master of Arts - International Management
Hochschule Fresenius University Of Applied Science
09.2023 - Current
Human Resource Manager
Techplus
08.2020 - Current
Human Resource Assistant
Techplus
08.2018 - 02.2020
Bachelor of Arts - International Relations
United States International University
04.2017 - 05.2020
Guest Relations Officer
The Majlis Resort
01.2015 - 12.2017
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