Boram Kim
Hamburg,Germany
Summary
I am trained and enthusiastic staff who strongly believes that the most important aspect of customer service, is specialized skill based on my entire work experience in the shipping line. My training and operational experiences have underscored the value of appreciating that it takes the talents, skills and experiences of all to achieve the mission. My diverse customer service experience has equipped me to be an effective member, as well as a passionate and progressive staff.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service
Ocean Network Express (Korea) Co., Ltd.
Seoul, South Korea
08.2011 - 03.2019
- Provide efficient solutions and initiate proper alternate options for resolving the issues/cases.
- Accurate coordination of customer requests to ensure that all requests directed to the right paths and processed effectively.
- Communicate effectively with customers and handle them in a reliable and professional manner.
- Ensure good collaboration and communication within departments.
- Answer incoming Chats/Emails and respond immediately to customers.
- Managing and resolving customer complaints.
- Solve Customers' Problems.
- Follow up customer cases and ensure case handle/closure within KPIs frame.
- Researching required information using available resources and systems.
- To be solid link between external customers and internal departments in order to clarify and solve case situation.
Education
Bachelor of Business Administration - Economics
Hanyang University
Ansan, South Korea 03.2005 - 02.2011
Skills
- Product knowledge
- Conflict resolution
- Data entry expertise
- Complaint handling
- Customer follow-up procedures
- Critical thinking
- Live chat management
- Order processing efficiency
- Email correspondence etiquette
- Strong empathy
- Effective listening
- English language fluency
Languages
English
Advanced
Korean
Native
Timeline
Customer Service
Ocean Network Express (Korea) Co., Ltd.
08.2011 - 03.2019
Bachelor of Business Administration - Economics
Hanyang University
03.2005 - 02.2011
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