Daniel Mark Jahn
Head Of After Sales And Service
Herdorf
Summary
Experienced Head of After Sales with a strong background in sales, after-sales service, project management, quality management, and team leadership. Drives revenue growth through effective sales strategies and builds long-term customer relationships. Adept at overseeing project implementation and ensuring high-quality standards. Proven ability to lead and motivate teams to achieve exceptional results.
Overview
31
31
years of professional experience
5996
5996
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Head of After Sales
Hailo Wind Systems GmbH & Co. KG
09.2021 - Current
- Strategic development of sales, field service, and customer service departments.
- Disciplinary and professional leadership of group leaders and employees.
- Development and implementation of sales strategies in after-sales.
- Negotiation and conclusion of service contracts with OEMs and IPPs.
- Strategic development of new business fields.
- Acquisition of new customers and sales of service contracts and spare part packages.
- Budget responsibility and cost control.
- Employee development in the after-sales department.
Training Black Belt Six-Sigma
Alphadi GmbH
06.2021 - 08.2021
- Lean Six Sigma Black-Belt
Freelancer Projektmanager Restrukturierung
BS Management Systems
07.2020 - 05.2021
- Project management for restructuring projects in the manufacturing and vehicle industry.
- Consulting in all project and quality management topics.
- Technical consulting for customers.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Head of Project Management
Thielmann WEW GmbH
01.2017 - 06.2020
- Delivered projects on time and under budget by diligently overseeing resource utilization, cost control measures, and scope management.
- Technical and disciplinary management of the project managers
- Responsibility for meeting project targets in terms of time, performance and costs
- Preparation of complex offers for public clients
Capacity planning and monitoring - Preparation of project plans, technical specifications and acceptance test plans
- Management of major international projects
- Conducting independent negotiations with customers and subcontractors
- Supporting the sales team in the sales process and representing the company to customers
Head of Quality
Menk Apparatebau GmbH
02.2015 - 12.2016
- Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
- Technical and disciplinary management of quality assurance employees in the various production areas
- Supervision and further development of the QM system in accordance with DIN EN ISO 9001
- Advising internal departments on quality management issues
- Management of projects as part of the CIP
Supervision of the Babtec QM system - Conducting internal and external audits
Head of Service
AP&T Vertriebs GmbH
09.2011 - 01.2015
- Customer acquisition and sales of services, spare parts and conversions
- Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
- Strategic development of the After Sales Service products and services division
- Technical and disciplinary management of office and field staff
- Calculation and technical preparation of offers
Budget planning and analysis of profit and loss accounts - Interface with customers and the specialist departments at the headquarters in Sweden
- Planning preventive maintenance measures and developing service and spare parts packages
- Telephone support for technical questions
International Project Manager
Dynamit Nobel Defence GmbH
07.2008 - 08.2011
- Management of international projects
- Management of the responsible project team
- Implementation of development projects for product customization and improvement
- Planning and carrying out acceptance tests
- Developed detailed project schedules that clearly outlined milestones, deliverables, and dependencies for all stakeholders involved.
- Conducting independent negotiations with customers and subcontractors
- Supporting the sales department in the acquisition and contract phase
- Planning and carrying out product presentations
Project Quality Engineer
Dynamit Nobel Defence GmbH
10.2003 - 06.2008
- Creation of delivery specifications and test plans
- Complaint management
- Planning, implementation and documentation of internal and external acceptance tests
- Monitoring and procurement of test equipment and measuring devices
- Continually monitored project progress to ensure adherence to quality standards and specifications.
- Performed regular audits of internal processes and systems, identifying areas for improvement and driving change initiatives.
- Carrying out inspections as part of incoming goods and production control
Quality Control Inspector
Berkenhoff GmbH
07.1994 - 09.2003
- Carrying out incoming goods, production and outgoing goods inspections
- Creation of test plans and test reports
- Carrying out material analyses
- Collaboration on development projects
- Technical customer advice
- Product demonstrations and customer training
Education
QMB And Internal Auditor ISO 9001 - Quality Management DIN EN ISO 9001
Deutsche Gesellschaft Für Qualität
Stuttgart 04.2001 - 01.2007
State-Certified Technician - Mechanical Engineering Specializing in Machine Tec
BBS Berufsbildende Schule
BetzdorfAdvanced Technical College Certificate -
BBS Berufsbildende Schule
Betzdorf, GermanyVocational Training Materials Tester - Quality Department
Berkenhoff GmbH
Herborn, Germany 04.2001 - 01.1994
Secondary School Diploma -
Comenius Realschule
Herborn, GermanySkills
MS Project
Lean Six Sigma
Contract Management
Sales Management
Service Management
undefinedCertification
B
Training
- Vertriebs Kompetenzen analysieren, stärken und erweitern, JLU Seminarprogramm, 07/2024
- Ausgekuschelt - Klare Führung von Mitarbeitern, Forum für Führungskräfte Wiesbaden, 03/2022
- Kaizen - Just in Time in der Produktion, Kaizen Institute Europe, 09/2018
Timeline
Head of After Sales
Hailo Wind Systems GmbH & Co. KG
09.2021 - Current
Training Black Belt Six-Sigma
Alphadi GmbH
06.2021 - 08.2021
Freelancer Projektmanager Restrukturierung
BS Management Systems
07.2020 - 05.2021
Head of Project Management
Thielmann WEW GmbH
01.2017 - 06.2020
Head of Quality
Menk Apparatebau GmbH
02.2015 - 12.2016
Head of Service
AP&T Vertriebs GmbH
09.2011 - 01.2015
International Project Manager
Dynamit Nobel Defence GmbH
07.2008 - 08.2011
Project Quality Engineer
Dynamit Nobel Defence GmbH
10.2003 - 06.2008
QMB And Internal Auditor ISO 9001 - Quality Management DIN EN ISO 9001
Deutsche Gesellschaft Für Qualität
04.2001 - 01.2007
Vocational Training Materials Tester - Quality Department
Berkenhoff GmbH
04.2001 - 01.1994
Quality Control Inspector
Berkenhoff GmbH
07.1994 - 09.2003
B
BE
C1
State-Certified Technician - Mechanical Engineering Specializing in Machine Tec
BBS Berufsbildende Schule
Advanced Technical College Certificate -
BBS Berufsbildende Schule
Secondary School Diploma -
Comenius Realschule
Similar Profiles
Thorsten BraunThorsten Braun
Head of LH Group Solutions & Services at Lufthansa Systems GmbH & Co. KGHead of LH Group Solutions & Services at Lufthansa Systems GmbH & Co. KG
Patrice MarchiPatrice Marchi
Senior Construction Manager (PMC) at GAUFF GmbH & Co. Engineering KGSenior Construction Manager (PMC) at GAUFF GmbH & Co. Engineering KG
Anne HaeneltAnne Haenelt
Employee in Technical Office at Rommel SF-Bau GmbH & Co. KGEmployee in Technical Office at Rommel SF-Bau GmbH & Co. KG