4
Languages
3
years of post-secondary education
11
Years of experience
Results-driven professional with extensive expertise in KPI management, operations management, and health and safety compliance. Demonstrates a strong ability to implement continuous improvement initiatives, conduct quality audits, and optimise quality processes to achieve operational excellence. Skilled in data analysis, performance management, and corrective actions to enhance organisational efficiency. Adept at operations planning, vendor management, and negotiation with a proven track record of driving change management strategies. Experienced in employee management, mentoring, and fostering productive relationships to support team development and business growth. Committed to leveraging these competencies to deliver measurable improvements in operational performance while maintaining high standards of quality and safety.
Work history
1 Year 1 Month
2025.10 - Current
1 Year 1 Month
Area Manager Delivery Operations
Amazon Logistics | Birmingham, West Midlands
2025.10 - Current
- Implemented cost-effective measures, generating substantial savings and enhancing overall financial performance.
- Established and nurtured effective working relationships with Delivery Service Partners (DSPs) and internal stakeholders, promoting collaboration and alignment with Amazon leadership and customer-focused principles.
- Maintained compliance with all regulatory standards, safeguarding brand reputation and ensuring operational integrity.
8 Months
2025.02 - 2025.10
8 Months
Operations Manager (Interim)
Amazon Logistics | Birmingham, West Midlands
2025.02 - 2025.10
- Analysed performance metrics to spot improvement areas in operations management daily.
- Optimised workflow procedures through strategic planning and team coordination.
- Reduced overhead costs by reallocating resources and managing budgets carefully.
- Implemented quality control measures to raise product standards consistently.
- Fostered continuous learning to improve workforce competency levels over time.
- Created collaborative work environment to support positive team dynamics.
- Directed safety protocol implementation to deliver safer workplace conditions.
- Encouraged innovative thinking to drive team growth and development.
- Led teams to meet business objectives on time and within budgets.
1 Year 1 Month
2024.01 - 2025.02
1 Year 1 Month
Area Manager - AM Shift
Amazon Logistics | Birmingham, West Midlands
2024.01 - 2025.02
- Managed 100+ direct reports to hit efficiency targets daily.
- Addressed productivity and performance issues through staff coaching against KPIs.
- Delivered training sessions covering best practices and procedures to lift performance.
- Launched incentivised sales contests to raise revenue and morale.
- Resolved conflicts between team members to protect harmonious workplace.
- Recruited exceptional candidates to improve team productivity and operational efficiency.
2 Months
2024.07 - 2024.09
2 Months
Operations Manager (Interim)
Amazon Logistics | Birmingham, West Midlands
2024.07 - 2024.09
- Managed administrative staff to streamline daily operations and enhance workflow.
- Delegated tasks based on staff abilities to ensure smooth-running business operations.
- Monitored health and safety measures for guaranteed compliance. Decreased work related accidents by 20% in last 2 months.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Negotiated with vendors and service agencies to align services with group needs.
7 Months
2023.06 - 2024.01
7 Months
Continuous Improvement Manager ACES (Interim)
Amazon Logistics | Droitwich Spa, Worcestershire
2023.06 - 2024.01
- Analysed data to identify opportunities for minimising operating costs at UK level and improve operational efficiency.
- Conducted audits and risk assessments to achieve regulatory compliance. Supported operations team and increased monthly audit by 15%.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Conducted training sessions on best practices and procedures, enhancing team performance.
- Approached new tasks and projects with enthusiasm, boosting employee motivation and morale.
4 Months
2023.01 - 2023.05
4 Months
Area Manager - Night Shift
Amazon Logistics | Redditch, Worcestershire
2023.01 - 2023.05
- Managed 80+ direct reports, aligning efforts to achieve efficiency targets.
- Monitored and improved individual and team performance, consistently exceeding productivity targets.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Analysed data and identified opportunities to minimise operating costs.
- Developed and deployed incentivised sales contests, increasing revenue and enhancing team morale.
4 Months
2022.09 - 2023.01
4 Months
Shift Manager - AM Shift
Amazon Logistics | Redditch, Worcestershire
2022.09 - 2023.01
- Created rotas and administered payroll while balancing budget constraints. Decreased payroll defects by 30%.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Tracked receipts, employee hours, and inventory movements to support accurate budgetary planning.
- Mentored team members in daily tasks to enhance skill development and operational efficiency.
- Conducted disciplinary investigations and hearings, leveraging employee relations knowledge to maintain workplace standards.
1 Year 2 Months
2021.07 - 2022.09
1 Year 2 Months
Shift Manager
Amazon Logistics | Redditch, Worcestershire
2021.07 - 2022.09
- Maintained employee productivity to fulfil business and customer requirements.
- Implemented proactive strategies to identify and resolve issues during shifts. to anticipate and quickly eliminate issues on shift.
- Created continuous improvement initiatives to enhance team efficiency.
- Monitored receipts, employee hours, and inventory movements to facilitate effective budget planning.
- Updated training and procedures to address skills gaps and challenges to ensure training compliance of team is 100%.
- Drafted detailed shift reports to ensure clear communication for handovers. to support seamless handovers.
- Adhered to company standards and compliance requirements for operations and cleanliness.
10 Months
2020.09 - 2021.07
10 Months
Shift Manager - AM Shift
Amazon Logistics | Droitwich Spa, Worcestershire
2020.09 - 2021.07
- Led team of 200+ personnel to achieve KPI targets in fast-paced environments.
- Ensured employee productivity aligned with business goals and customer satisfaction.
- Promoted safety culture through clear communications and inspections.
- Evaluated team outputs and provided constructive feedback to enhance individual skills and professional growth.
- Trained and mentored new employees to improve integration and overall team effectiveness.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Led by example and demonstrated company best practices.
2 Years 1 Month
2018.08 - 2020.09
2 Years 1 Month
Operations Supervisor
Amazon Logistics | Droitwich Spa, Worcestershire
2018.08 - 2020.09
- Supervised daily shipping operations, including loading and unloading of outbound trailers, replenishing pallets, and managing 25-member team.
- Directed associate teams and managed inventory processes to process inbound and outbound shipments with high accuracy.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Motivated and trained employees to maximise team productivity.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement. Achieved 100% shift audit for 4 months.
- Optimised standard practices to enhance operational efficiency and reduce labour expenses.
7 Months
2018.01 - 2018.08
7 Months
Operation Assistant
Amazon Logistics | Droitwich Spa, Worcestershire
2018.01 - 2018.08
- Processed customer requests and orders to meet tight deadlines, enhancing service delivery. and orders ahead of tight deadlines.
- Maintained strong relationships with customers, staff, managers and stakeholders by proactively addressing requests.
- Sought updates on outstanding stock and payment statuses to ensure timely resolution. on outstanding stock and payments.
- Adhered to operational procedures and statutory requirements consistently. set in agreed operational procedures and statutory requirements.
- Gathered, organised and modelled data to assist management in making key decisions.
- Reacted to operational demand by working flexibly and taking on additional 5 projects.
1 Year 3 Months
2016.02 - 2017.05
1 Year 3 Months
Market research interviewer
Mercury Research | Bucharest, Bucharest
2016.02 - 2017.05
- Communicated effectively with participants to gather essential views and information.
- Recommended surveying strategies that increased interviewee engagement by 10%.
- Ensured all data was recorded with meticulous accuracy in order to achieve quality research findings.
- Documented respondent answers and feedback for comprehensive reference and analysis, enhancing data accessibility.
- Maximised productivity by simultaneously completing tasks such as interviewing, data entry, and team management.
Education
Bachelor of Arts - Communication
Technical University of Civil Engineering | Bucharest | 2014.09 - 2017.07
Skills
KPI Management
Operations Management
Health and Safety Compliance
Continuous Improvement
Quality Audits
Data analysis
Operational Excellence
Performance Management
Languages
Romanian
English
Spanish
French
Languages
1,3,6,6
Timeline
Area Manager Delivery Operations
Amazon Logistics
2025.10 - CurrentRead more
Operations Manager (Interim)
Amazon Logistics
2025.02 - 2025.10Read more
Operations Manager (Interim)
Amazon Logistics
2024.07 - 2024.09Read more
Area Manager - AM Shift
Amazon Logistics
2024.01 - 2025.02Read more
Continuous Improvement Manager ACES (Interim)
Amazon Logistics
2023.06 - 2024.01Read more
Area Manager - Night Shift
Amazon Logistics
2023.01 - 2023.05Read more
Shift Manager - AM Shift
Amazon Logistics
2022.09 - 2023.01Read more
Shift Manager
Amazon Logistics
2021.07 - 2022.09Read more
Shift Manager - AM Shift
Amazon Logistics
2020.09 - 2021.07Read more
Operations Supervisor
Amazon Logistics
2018.08 - 2020.09Read more
Operation Assistant
Amazon Logistics
2018.01 - 2018.08Read more
Market research interviewer
Mercury Research
2016.02 - 2017.05Read more
Technical University of Civil Engineering - Bachelor of Arts, Communication
2014.09 - 2017.07Read more