Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elena Golikova

Thessaloniki

Summary

Experienced IT specialist with 15 years in global IT companies. For the past 7 years, focusing on advancing DevOps capabilities, streamlining release processes, and driving automation to support scalable, reliable delivery. Strong strategic, systems-level approach to risk and dependency management, and a strong commitment to cross-functional collaboration and process improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

DevOps engineer

T-Digital by Deutsche Telekom
05.2025 - Current
  • Responsible for providing ongoing support to the development team with CI/CD configuration, environment setup, and technical troubleshooting
  • In charge of weekly deployments to test environments and preparing documentation for pre-prod and production rollouts
  • Maintaining and configure CI/CD pipelines using GitLab CI and Jenkins, including Puppet Hiera configurations and SSL certificate updates
  • Drive improvements in deployment and configuration processes
  • Troubleshoot build and deployment issues by analyzing CI/CD and application logs to identify root causes and implement fixes
  • Tools & technologies: GitLab CI, Jenkins, Docker, Ansible, Bash, basic experience with ELK stack, Kubernetes (CKA certification in process)
  • In Phoenix project

Release & Configuration Manager

T-Systems / T-Digital by Deutsche Telekom
10.2017 - 05.2024
  • Leading end-to-end software release management across multiple environments, ensuring consistent and reliable delivery of application updates.
  • Responsible for coordinating release planning and execution across development, QA, and operations teams, aligning schedules, verifying readiness, and facilitating communication throughout the deployment lifecycle.
  • Accountable for release documentation, including step-by-step deployment instructions and release notes for the operations team.
  • Working closely with operations teams to resolve deployment issues, troubleshoot installation problems, and ensure successful package delivery to target environments.
  • Utilizing GitLab CI/CD and Ansible to streamline and automate build and release pipelines, reducing manual effort and minimizing errors.
  • Collaborating with QA teams to validate release success through automated testing integrated into the delivery pipeline, supporting continuous delivery practices.
  • Woking in SAFe framework
  • Tools & technologies: HP-SM, Ansible, GitLab CI/CD, Linux, Bash, SVN
  • In CA-SM project

Technical Support Engineer

Veeam
07.2015 - 10.2017
  • Provided first-line support for Veeam Backup & Replication in large enterprise environments, handling customer requests via phone and online channels with a focus on responsiveness, clarity, and professionalism.
  • Investigated and resolved complex technical issues involving backup failures, restore operations, and infrastructure integration across VMware and Hyper-V platforms.
  • Applied strong analytical and problem-solving skills to identify root causes and implement effective solutions under tight time constraints.
  • Collaborated directly with customer infrastructure teams through remote sessions, advising on best practices in backup strategy and disaster recovery planning.
  • Tools & technologies: Veeam B&R, VMware vSphere, Microsoft Hyper-V, Windows Server, enterprise SAN/NAS storage, PowerShell (basic), ticketing systems (Salesforce)

Software Engineer

Siemens IT Solutions and Services / Atos
10.2009 - 07.2015
  • Provided second-line support for enterprise server infrastructure, focused on incident resolution, system configuration, and proactive monitoring in accordance with ITIL best practices.
  • Administered Windows-based systems, including user and group management, system resources, and access control via Active Directory.
  • Executed routine patching, software deployments, and reconfiguration of environments in line with change management policies.
  • Supported process innovation and infrastructure improvements.
  • Participated in cross-regional knowledge transfer initiatives (e.g., BEVOZ project), supporting customers such as Atlas Copco and Siemens via internal escalation processes.
  • Tools & technologies: Windows Server, Active Directory, SCOM 2007/2012, SCCM, MOM, WSUS, VMware, ITIL framework, internal CRM/ticketing systems

Education

Specialist degree (equivalent to Bachelor’s + Master’s) - Mathematics

Voronezh State University (VSU)
01.2009

Specialist degree (equivalent to Bachelor’s + Master’s) - System Engineering

Voronezh State University (VSU)
01.2009

Skills

  • Agile frameworks
  • SAFe implementation
  • Release timeline management
  • Problem resolutions
  • Release & Configuration Management
  • Continuous deployment
  • Script maintenance and updates
  • Deployment Automation
  • Proficient in GitLab
  • Continuous integration and delivery
  • Proficient in Linux environments
  • Bash scripting
  • Docker deployment experience

Certification

  • DevOps school: Completed an intensive DevOps program in early 2020, covering Docker, Kubernetes, Terraform, Ansible, GitLab CI, and CI/CD practices. Designed and implemented a full-cycle deployment project, automating infrastructure provisioning and application delivery using modern DevOps tools.
  • Certified Kubernetes Administrator (CKA) – expected 2025 / currently preparing.

Languages

Russian (native)
English (fluent)

Timeline

DevOps engineer

T-Digital by Deutsche Telekom
05.2025 - Current

Release & Configuration Manager

T-Systems / T-Digital by Deutsche Telekom
10.2017 - 05.2024

Technical Support Engineer

Veeam
07.2015 - 10.2017

Software Engineer

Siemens IT Solutions and Services / Atos
10.2009 - 07.2015

Specialist degree (equivalent to Bachelor’s + Master’s) - System Engineering

Voronezh State University (VSU)

Specialist degree (equivalent to Bachelor’s + Master’s) - Mathematics

Voronezh State University (VSU)

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Elena Golikova