Karlo Kolbow
Hotel Manager
Bad kissingen ,Bavaria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Hotel Manager
Novotel Hannover
Hannover
2022.08 - 2024.07
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Restaurant Specialist
Outbax Spirit
Hannover
2021.08 - 2022.07
- Generated reports detailing findings and recommendations.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
Education
Bbs2
Hannover 2021 - 2024
Skills
- Quality Assurance
- Hotel Reservations
- Telephone Etiquette
- Strategic Planning
- VIP Services
- Guest Accommodations
- Guest Experiences
- Cash Handling
- Company Guidelines
- Outstanding Communication Skills
- Credit Card Transaction Processing
- Customer Inquiries
- Creative Solutions
Timeline
Hotel Manager
Novotel Hannover
2022.08 - 2024.07
Bbs2
2021 - 2024
Restaurant Specialist
Outbax Spirit
2021.08 - 2022.07
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