Frank Antos
Michaels
Selbyville
1
Certification
23
years of professional experience
Results-oriented Retail Management Professional experienced in leading and developing high-performing teams that enhance customer service, drive sales, and ensure operational safety. Demonstrated strong leadership and team-building skills to create a positive retail environment while leveraging a solid understanding of customer service and retail operations. Focused on further developing management capabilities and contributing to organizational success in my new role.
Work History
Store Manager
3 Years 2 Months- Responsibilities include:
- Manage all retail operations, sales, and profits as store manager.
- Manage inventory levels, implementing strategies to reduce shrinkage and optimize stock availability.
- Deliver on our loyalty rewards sign up goals and in house Michaels credit card goals.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Execute company initiatives, manage seasonal resets, and coordinate merchandising efforts.
- Train and mentor team members, fostering a positive work environment and enhancing productivity.
- Perform all human resource functions including scheduling appropriately to meet customer expectations and operational standards, performance management and employee reviews and training.
- The last 2 years of 2025 and 2024 my store has finished those years number 1 in the northeast region in overall customer service surveys.
Store Manager
1 Year- Led daily operations and logistics to ensure optimal store performance and customer satisfaction.
- Coordinated staff scheduling to maximize coverage during peak shopping hours.
- Trained and mentored team members on operational procedures and customer service excellence.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales trends to drive inventory management and product selection decisions.
- delivered an exceptional customer experience by setting the example and creating a world-class selling culture in the store.
- Maintained compliance with safety standards and company policies throughout the store.
- Evaluated employee performance regularly, providing constructive feedback for professional development.
- Executed all Human Resources duties for the store team.
Operations Manager(Executive Leader)
4 Months- Responsible for grocery, beverage, back of the house operations and all sales-floor duties aligned with all workload, seasonal resets and merchandising changes.
- Oversaw compliance with safety regulations, compliance with all food,beverage regulations and ensuring a secure, safe environment for employees and customers.
- Managed vendor relationships to negotiate favorable terms and maintain quality standards of goods received.
- Led operational audits resulting in enhanced workflow efficiencies and reduced waste across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated cross-functional teams to optimize supply chain logistics.
- Implemented training programs for staff to improve operational efficiency and customer service standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Omni channel ship from store and buy online pick up in store execution and meeting our companies customer service SLA's in this category. Most days this would involve picking, packing and delivering curbside deliveries at the store in excess of 500 orders a day.
Store Director
5 Years 9 Months- Responsible for sales, profits,merchandising, safety and loss prevention for the store with an emphasis on following all state and federal rules for storing and selling firearms and ammunition in a retail store.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Built a world class selling organization by focusing on ensuring all team members were appropriately trained and had the tools in hand to execute their specific roles the best way possible.
- In the years of 2019, 2020 and 2021 we led the district and region in customer service scores finishing number one each year in customer surveys.
General Manager
1 Year- New store opening. I was relocated by Cabela's to lead the stores Grand opening hiring 242 employees including salaried managers in a brand new market where Cabela's had no previous footprint. The store was recognized that year as the Store of the Year producing the company's highest opening day sales of $450,000.
- Directed daily operations, ensuring optimal staffing and resource allocation across multiple departments.
- Managed a full service restaurant inside the store and met and executed all health safety rules in the state of Texas.
- Analyzed sales data to identify trends, driving strategic marketing initiatives and promotional events.
- Implemented inventory management systems to enhance product availability and reduce shrinkage.
- Established key performance indicators (KPIs) to measure operational success and drive continuous improvement efforts.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Ensured the store team delivered world-class customer service and coached and trained accordingly.
Store Manager
11 Years 10 Months- Responsible for all store operations, sales, inentory controls, profits and training and developing of up to a 220+ person staff in a home improvement retail environment with over 50 million dollar in sales annually.
- Executing all company merchandising and operational programs along with implementing new initiatives all while providing excellent customer service to all Lowe's customers whether they be home owners, renters, builders or commercial property owners.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed home delivery services and maintaining a fleet of all delivery vehicles and keeping their inspections and licenses up to date all times.
- Managed installed sales division within the store and all operational procedures and policies for 3 rd party installers.
- All human resource functions and responsibilities.
- In my tenure at Lowe's my store won Store of the year 4 times delivering the best sales and profit to budget those years in the Northeast Division.
Education
Associate of Science - Electrical Engineering
Skills
Expertise in inventory control
supply chain management
facilities management
forecasting and budgeting.
Extensive marketing
procurement
quality assurance
and warehouse management expertise.
Senior leader with a record of successfully directing financial
administrative and technical functions.
Retail process optimization
Proven facilitator of internal and external strategic partnerships
.Performance-focused
Excellent communication and presentation skills.
Problem-solving
Multitasking and organization
Highly motivated
creative and results oriented.
Customer service
Customer relations
Store operations
Skilled in HR management
Certification
EEO certified, landscape and horticulture certified via Lowe's and Home Depot in house training programs, forklift certified.
Section name
- You state you have a servant leadership management style. Say what that is. I googled it. Not everyone is going to do that. Just spell it out.
- You should list 3 references at the end of your resume. I wouldn’t hire someone who didn’t have any references. It looks like you’re trying to hide something.
- For my resume, I also listed my bosses names on my specific jobs and their contact info, and my salary so they knew what my financial expectations were. That is up to you!
- (Just build out your other jobs similarly with specifics as listed above. I’d always start a resume with the skillset and then list your jobs and specifics in what you do. That’s my recommendation to get more eyes looking at you. After building out your other jobs, continue with your training/certifications, formal education, and references (see below).
Timeline
Store Manager
Michaels
07.2023 - CurrentRead More
Store Manager
Harbor Freight and Tools
07.2022 - 07.2023Read More
Operations Manager(Executive Leader)
Target
03.2022 - 07.2022Read More
Store Director
Academy Sports and Outdoors
05.2016 - 02.2022Read More
General Manager
Cabela's
04.2015 - 04.2016Read More
Store Manager
Lowe's Home Improvement
06.2003 - 04.2015Read More
Capitol College
Associate of Science from Electrical Engineering
Read More