Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Hobbies and Interests
Timeline
Generic
Husam Koleilat

Husam Koleilat

Dubai

Summary

Hospitality Management student and former store manager with a strong background in sales management. Exceptional leadership abilities and strong multitasking skills. Proven track record of enhancing store operations, boosting sales revenue, and effectively cutting costs.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Emirates Airlines
02.2022 - Current


  • Assisting customers with carry-on luggage placing them in the overhead bins.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Making customers feel comfortable and welcoming them aboard the aircraft.
  • Announcing and demonstrating safety procedures such as the use of seat belts and safety card illustration.
  • Ensuring that adequate supplies of refreshments and emergency equipment are on board.
  • Ensuring all customers have seatbelts fastened and ensure other safety requirements are met.
  • Enforcing safety and security measures and protecting sensitive zones by maintaining vigilance.

Store Manager

King Jouet
12.2020 - 03.2021
  • Motivate and coach employees to meet service, sales, and repair goals.
  • Create and modify employee schedules with service levels in mind.
  • Recruit and hire top mechanics, service advisors, and salespeople.
  • Maintain detailed logs and reports of services performed, profit, and budget information.
  • Help in sales and repair areas as needed and maintain comprehensive current knowledge of operations.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Sales Associate

ABC S.A.L
10.2018 - 12.2020
  • Answered customer questions and resolved service issues in a timely manner.
  • Diagnosed customer issues by asking probing questions and write up repair orders.
  • Ordered supplies and kept inventory at optimal levels.
  • Coordinated equipment repairs and maintenance.
  • Top seller of more than 6 months.

Hotel Receptionist

The Small Ville Hotel
06.2017 - 10.2018
  • Making reservation by phone and in person.
  • Checking guests in and out of their rooms.
  • Preparing bills and taking payments like cash or credit.
  • Keeping the reception area clean and tidy all the times.
  • Solve all customers' issues in a timely manner.

Cashier

M3allemna
02.2017 - 05.2017
  • Manage transactions with customers using cash registers.
  • Scan goods and ensure pricing is accurate.
  • Collect payments whether in cash or credit.
  • Issue receipts, refunds, change or tickets.
  • Redeem stamps and coupons.
  • Cross-sell products and introduce new ones.
  • Resolve customer complaints, guide them and provide relevant information.
  • Greet customers when entering or leaving the store.
  • Maintain clean and tidy checkout areas.
  • Track transactions on balance sheets and report any discrepancies.

Sales Associate (Summer Job)

Karout Toys
06.2016 - 10.2016
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.

Education

Bachelor of Science - Hospitality Management

Arts, Sciences & Technology University
Beirut , Lebanon
09-2022

BT3 - General Mechanics

Debis Technical Center
Beirut , Lebanon
07-2018

Skills

  • Effective time management
  • Analytical reasoning
  • Adaptability to change
  • Goal-oriented motivation
  • Team leadership
  • Detail-oriented approach
  • Flexible problem-solving
  • Effective listening
  • Effective communication

Affiliations

  • Social worker (Makased), 120
  • Scouts

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Hobbies and Interests

  • Body building
  • Soccer
  • Swimming
  • Drawing
  • Volunteering

Timeline

Flight Attendant

Emirates Airlines
02.2022 - Current

Store Manager

King Jouet
12.2020 - 03.2021

Sales Associate

ABC S.A.L
10.2018 - 12.2020

Hotel Receptionist

The Small Ville Hotel
06.2017 - 10.2018

Cashier

M3allemna
02.2017 - 05.2017

Sales Associate (Summer Job)

Karout Toys
06.2016 - 10.2016

Bachelor of Science - Hospitality Management

Arts, Sciences & Technology University

BT3 - General Mechanics

Debis Technical Center

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Husam Koleilat