Ingrid Ludwig

Mission

• Drive revenue growth through account expansion, renewals, and new business opportunities.
• Manage and develop strategic client relationships across international markets.
• Identify upsell and cross-sell opportunities while ensuring high customer satisfaction.
• Orchestrated cross-functional go-to-market strategies across Product, Marketing, and Support teams, driving a 15% increase in client retention.

Key Achievements

• Increased portfolio revenue by 12% through strategic upselling, cross-selling, and contract renewals.
• Expanded account value by identifying growth opportunities and developing tailored client success strategies.
• Strengthened customer retention through proactive relationship management and churn prevention initiatives.

Mission

• Provide excellent customer service, develop relationships to build on and increase value.
• Coordinate with Sales and Product teams to analyze customer behaviour and user experience trends.
• Drive internal projects in collaboration with product teams.
• Oversee the implementation of best practices across the team as Project Manager.
• Support, coach, and mentor a team of four Customer Success Specialists.

Key Achievements

• Introduced changes to the client onboarding process that increased customer satisfaction by 8%.
• Implemented new sales and retention techniques across the team, increasing upsell and cross-sell results by 142% while maintaining high retention rates.

Mission

• Proactive international customer support and identification of customer needs to deliver excellent service.
• Manage order processing, scheduling, and logistics coordination.
• Resolve customer complaints and turn critical situations into positive customer experiences.

Key Achievement

• Increased on-time delivery performance by 15% and customer satisfaction by 25%