Julia Sampaio Pereira
North-Rhine Westphalia
Summary
Focused Freelance Translator with a highly developed understanding of language impact and cultural nuance. Experienced in translating literary, technical and general texts and interpreting across Portuguese, English, German, and Italian. Four years of Bachelor studies in Romance Languages developed strong grammatical and intercultural knowledge. Skilled in delivering accurate, clear, and culturally adapted content under tight deadlines. Strongly oriented to client needs and quality service, with a proven record of thriving in international, independent and remote work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance Translator/Interpreter
Police Department of Oberhausen
09.2024 - Current
- Freelance Translator/Interpreter conducting written and oral translations in legal and administrative context in Italian, German, English, Portuguese
- Emphasis on accuracy and confidentiality
Douglas GmbH & Co. KG Customer Project
Telus Digital
09.2023 - 11.2024
- Full-time – remote working
- Customer Project for perfumery Douglas GmbH & Co.KG
- Providing first-level support for customer inquiries
- Managing multilingual customer requests via phone and email regarding orders, complaints management in remote, fast-paced environment
- Answering to complex technical questions.
Administrative Assistant
District Government of Düsseldorf – Aviation Security Department
10.2021 - 09.2023
- Processing and verifying official documents for background checks
- Working with digitized public administration systems
- Telephone and written support for applicants, personnel managers of large corporations such as Deutsche Lufthansa, and airports such as Cologne-Bonn and Düsseldorf Airport.
Student Assistant
Steigenberger Parkhotel Düsseldorf
12.2019 - 10.2021
- Student assistant for hotel events and activities
- Supporting guests in activities and gatherings within the hotel's facilities
Customer Service Representative
YoungCapital - Student Assistant at Telekom AG
10.2018 - 08.2019
- Written and oral processing of technical customer inquiries.
- Advising and clarifying customer concerns regarding services, invoices, equipment, and tariffs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducting simple telephone marketing and sales campaigns.
- Data storage according to system specifications.
Student Assistant
Mercure Hotel Düsseldorf
10.2017 - 01.2019
- Student assistant in customer service
Administrative Assistant
Pallas Fitness Studio
07.2016 - 07.2017
- Handling administrative tasks and providing customer assistance
- Customer service and front-desk operations
- Sales and recommendations of fitness products.
Education
Bachelor of Arts - Romance Languages
University of Düsseldorf
09-2024
High School Diploma -
Bertha-von-Suttner High School
07-2016
High School Diploma -
E.E.F.M. Integrada 02 De Maio in Brazil
02-2011
Skills
- Multilingual proficiency in Portuguese, German, Italian, and English
- Intermediate French and Spanish speaker
- Skilled in digital tools
- Proficient in MS Word, Powerpoint
- MS Excel - basics
- Adobe InDesign - basics
- CAT tools: SDL Trados Studio, MemoQ
- Cross-cultural communication
- Analytical thinking
- Project management
- Organizational skills
- Document translation
- Language localization
Training
- INCO Academy Germany
- Basics in technical support, Hardware and operating systems
- Essentials tools in project management
- DeLst Institute
- E-Learning project management
- Introduction to the conception and characteristics of the Digital Learning
- Methods and didactics of Digital Learning platforms
- Kanban, SCRUM
Certification
- DeLst Institute - Certified E-Leaning Project Manager - Issued April 2023
- INCO Academy Germany - Basics in technical support - Issued Oct. 2022
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Elementary (A2)
References
References available upon request.
Timeline
Freelance Translator/Interpreter
Police Department of Oberhausen
09.2024 - Current
Douglas GmbH & Co. KG Customer Project
Telus Digital
09.2023 - 11.2024
Administrative Assistant
District Government of Düsseldorf – Aviation Security Department
10.2021 - 09.2023
Student Assistant
Steigenberger Parkhotel Düsseldorf
12.2019 - 10.2021
Customer Service Representative
YoungCapital - Student Assistant at Telekom AG
10.2018 - 08.2019
Student Assistant
Mercure Hotel Düsseldorf
10.2017 - 01.2019
Administrative Assistant
Pallas Fitness Studio
07.2016 - 07.2017
Bachelor of Arts - Romance Languages
University of Düsseldorf
High School Diploma -
Bertha-von-Suttner High School
High School Diploma -
E.E.F.M. Integrada 02 De Maio in Brazil
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