MS Word
Julia Magdalena Kamionka
Student
Essen
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Success Representative
Trivago
09.2023 - Current
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Social Worker
AWO
10.2022 - 08.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Teaching Assistant
Rudolf Steiner School
09.2021 - 08.2022
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Group Exercise Leader
Jugendhilfe
05.2023 - 07.2023
Education
Volunteering Programm -
European Solidarity Corp Volunteering
Lugo,Spain 04.2001 -
Bachelor of Arts - Primary School Education
University Duisburg Essen
Essen, Germany 04.2001 -
High School Diploma -
Berufskolleg Im Bildungspark
Essen 04.2001 -
Skills
- Analytical Thinking
- Self Motivation
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Customer service excellence
- Multitasking Abilities
- Interpersonal Communication
- Teaching pedagogy
- Individual Student Assistance
Software
MS Excel
Salesforce
Jira
Confluence
Timeline
Customer Success Representative
Trivago
09.2023 - Current
Group Exercise Leader
Jugendhilfe
05.2023 - 07.2023
Social Worker
AWO
10.2022 - 08.2023
Teaching Assistant
Rudolf Steiner School
09.2021 - 08.2022
Volunteering Programm -
European Solidarity Corp Volunteering
04.2001 -
Bachelor of Arts - Primary School Education
University Duisburg Essen
04.2001 -
High School Diploma -
Berufskolleg Im Bildungspark
04.2001 -
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