Krasimira Mitkova

Project Management & Delivery Management Focus Product Ownership & Roadmap Management Focus

Application Migration Lead (Carve-Out Project)
Planned and managed Azure application migration scope, timelines, and risk mitigation strategies.
Led infrastructure and dependency assessments to ensure readiness.
Directed and executed migration activities including testing, validation, and compliance with performance and security standards.
Coordinated and managed cross-functional teams and external vendors to align deliverables and resolve issues promptly.

Service Delivery Project Manager
Managed IT infrastructure projects from planning through implementation to client acceptance.
Conducted requirements analysis and ensured clear, actionable deliverables.
Oversaw stakeholder communications and project governance.

AWS Solution Consultant (Service Cloud Migration of a Manufacturing Execution System)
Executed and oversaw provisioning and operation of AWS infrastructure using CloudFormation, Terraform, and GitLab.
Led migration activities and ensured alignment with performance, security, and operational standards.
Managed and coordinated project delivery including resource allocation, timelines, and risk mitigation.
Directed cloud knowledge-transfer initiatives for client operations teams to ensure sustainability.

Cloud Target Operating Model Advisor

Assessed and advised on the impact of cloud migration on future operating models.

Provided recommendations for organizational change, governance, and process alignment to support cloud adoption.

Product Owner – Asset Maintenance & Digitization
Defined MVP scope for a product portfolio in collaboration with client Product Managers.
Prioritized features to align with business goals and built a clear product roadmap.
Managed roadmap and release planning to ensure timely delivery.
Led end-to-end definition of technical requirements and guided a nearshore development team.
Ensured final products met business and technical requirements through close stakeholder collaboration.

Operations, Escalations & Supplier Collaboration Focus

Monitored case management queues, produced reports, and escalated issues.
Coordinated operational communications and contributed to process improvements and recruitment activities.
Led the management of high-severity incidents and escalations, collaborating with suppliers and internal teams.
Chaired meetings to investigate and resolve problems.
Oversaw incident and case exchange processes to ensure timely resolution.

Technical Support & Process Improvement Focus

Provided bilingual (German/English) technical support via phone and email.
Diagnosed and resolved client issues, documenting all actions in the ticketing system.
Delivered solutions for network, system, and connectivity problems across LANs, WANs, desktops, and hardware/software installations.
Offered KPI-based recommendations to improve the overall support process.