Lucero Del Pilar Garro Hervias

Outlined key operational responsibilities:

• Ensure the timely sourcing and procurement of aircraft spares and other materials to support aircraft on ground (AOG).
• Facilitated clear communication across departments and levels within Spairliners, suppliers, and customers to enhance collaboration.
• Coordinated AOG operations with customers, suppliers, and network to maintain service quality and meet agreed service level KPIs.

Highlighted significant accomplishments:

• Streamlined transportation routes based on cost/benefit analysis to improve logistics efficiency.
• Monthly KPI analysis on AOG requests, supply chain and procurement.

Outlined main functions of the role:

• Supported Sea freight Import Department by analyzing customer service data, including requests and claims across entire portfolio.
• Prepared monthly reports on import quantities, invoices, AWB information, and intercompany invoices.
• Analyzed customer claim data monthly and quarterly.
• Analyzed TEU and LCL data, transit times, and quantities of goods per customer on a monthly basis.

Highlighted key accomplishments:

• Developed the claims controlling report.
• Kept updated the customer information on the system (SEALOG).

Main functions of the role:

• Managed property management payments and billing for operators across entire portfolio.
• Oversaw daily property management functions to ensure smooth operations.
• Executed initial billing calculations for Entel and adjusted space rents based on CPI at the beginning of the year for the full portfolio.
• Updated the information on ground and space rent in the Siterra System – Commercial Portal of all the towers and cellular infrastructure on the region.
• Generated system reports to ensure accurate and up-to-date payment and billing information.

Highlighted key accomplishments:

• Reduction in 96% approx. Of the Operators' debt in one year (December 2015 to December 2016).
• Reduction in 100% of returned invoices from the operators due to wrong information consigned on the invoice as billing periods, amounts or any other relevant information.

Outlined key responsibilities:

• Led logistics operations for national and international purchasing team and distribution center, ensuring timely supply of fleet requirements.
• Negotiated contracts and conducted supplier audits to maintain quality and compliance standards.
• Elaboration and design of the KPIs for the management

Key accomplishments in operational efficiency:

• Standardization of the area process, achieving greater productivity in more than 50% of the time in the import management and order fulfillment.
• Decrease of stocks of “No and Slow Move” items.
• Reduction from the 12% to 7% of the total import cost of the goods internationally supplied.

Key functions of the role:

• Support the General Management in the different areas of the company such as Commercial, IT, Human Resources, Logistics, etc. for the implementation of the customer management systems.
• International Business Consulting and IT Solutions Organization based in the United States with presence in Latin America, Asia and Europe.
• Defined roles and responsibilities for team members.
• Prepared quotes, proposals, and detailed information for new customers regarding Open Source systems.
• Prepare invoices, expense reports, staff payroll and control the cash flow.
• Verify the functionality of the software before showing it to the customer.

Highlighted significant successes in project implementation:

• Increased the quantity of projects to implement in the customers.
• Improved the organizational environment, organizing different integration events.