Mahamudu Khatib
Independent Tour Guide And Driver
Stone Town,BB
Summary
Dynamic and customer-focused professional with extensive experience as an Independent Tour Guide at MD Zanzibar, excelling in guest relations and tourism management. Proven ability to enhance visitor satisfaction through personalized service and strong communication skills, leading to numerous positive reviews. Proficient in Swahili and English, with a knack for problem-solving in diverse environments.
Overview
13
13
years of professional experience
Work History
Independent Tour Guide and Driver
MD Zanzibar
03.2013 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Restaurant Server
Mercury Restaurant
12.2011 - 03.2013
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
High School Diploma -
Kiwani Secondary School
Zanzibar 04.2001 -
Skills
Tourism management
Timeline
Independent Tour Guide and Driver
MD Zanzibar
03.2013 - Current
Restaurant Server
Mercury Restaurant
12.2011 - 03.2013
High School Diploma -
Kiwani Secondary School
04.2001 -
Similar Profiles
Natalia MasoudNatalia Masoud
Finance Assistant at Dnata Zanzibar Aviation ZanzibarFinance Assistant at Dnata Zanzibar Aviation Zanzibar
Junior Marco PhilipJunior Marco Philip
Cost Control Manager/Inventory Management Specialist at The Mora Zanzibar (Part Of German's TUI Group)Cost Control Manager/Inventory Management Specialist at The Mora Zanzibar (Part Of German's TUI Group)
Said Abdulaziz AliSaid Abdulaziz Ali
Architect at Ministry of Health - ZanzibarArchitect at Ministry of Health - Zanzibar