Maidelys Arregoitia Duquesne
Business Operations Associate
Berlin
Summary
Versatile Business Operations Associate with a robust background in operational efficiency and client account management, notably at Klarna Bank AB. Excelled in cross-functional team collaboration and strategic planning, enhancing project execution and workflow optimization. Fluent in Spanish, English, and German, with proficiency in Workday and MS Office Suite, consistently fostered strong client relationships and improved operational practices.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work History
Business Operations Associate
Klarna Bank AB, German Branch
Berlin
06.2019 - 10.2024
- From June 2019 to May 2021, handled Office Management responsibilities for all Klarna offices in Berlin.
- From June 2021 to October 2024, supported Human Resources Teams through data updates and content development across multiple channels.
- Developed strong relationships with cross-functional teams.
- Prepared detailed reports for senior management.
- Contributed to long-term strategic planning sessions by providing valuable insights and restructuring guidelines, documents, and links to optimize team’s daily workflows.
- Assisted with onboarding new employees and managing offboarding processes, including overseeing absences, terminations, maternity leave, parental leave, and other HR-related tasks.
Front Office Agent
Hotel Melia Berlin
Berlin
09.2018 - 05.2019
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
Front Office Agent
Hotel NH Collection Berlin Mitte
Berlin
10.2017 - 08.2018
Front Office Agent
Hotel Arcotel Hotel John F. Kennedy
Berlin
12.2016 - 09.2017
Sales Manager
Move 24 GmbH
Berlin
01.2016 - 11.2016
- Manager at "Spain Market"- and "European Union Cross Border Moves" departments.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Operations Manager
Tourism Company Ocean Adventures Punta Cana
Punta Cana
05.2014 - 12.2015
- Managed operations at "Doctor Fish Ocean Spa" with capacity for 64 guests.
- Led hiring, onboarding and training of new hires to fulfill business requirements. Recruited and led 26 employees.
- Developed and implemented strategies to maximize customer satisfaction.
- Received Tripadvisor Certificates of Excellence in 2014 and 2015.
Lead Tour Guide
Varadero Tours
Matanzas
07.2012 - 09.2014
- Coordinated with event planners to arrange customized tours for special occasions, resulting in memorable experiences for attendees.
- Tour Guide for premium clients in Spanish, German, and English languages.
Public Relations Specialist
Hotel Playa Caleta Varadero
Cardenas
09.2008 - 06.2012
- Held various roles at "Playa Caleta" Hotel, part of "Gran Caribe Varadero" hotel chain in Cuba.
- September 2008 – October 2009: Front Office Agent.
- November 2009 – June 2010: Bookings Manager.
- July 2010 – June 2012: Public Relations Specialist.
Education
Bachelor of Administration - Business Management in The Tourism Sector
Varadero Tourism School
Matanzas, Cuba 09.2009 - 07.2011
Bachelor of Arts - Foreign Languages And Literatures
Universidad De La Habana
Havana, Cuba 09.2002 - 07.2008
High School Diploma -
Instituto Preuniversitario Vocacional De Ciencias
Matanzas, Cuba 09.1999 - 07.2002
Skills
Operations management
Timeline
Business Operations Associate
Klarna Bank AB, German Branch
06.2019 - 10.2024
Front Office Agent
Hotel Melia Berlin
09.2018 - 05.2019
Front Office Agent
Hotel NH Collection Berlin Mitte
10.2017 - 08.2018
Front Office Agent
Hotel Arcotel Hotel John F. Kennedy
12.2016 - 09.2017
Sales Manager
Move 24 GmbH
01.2016 - 11.2016
Operations Manager
Tourism Company Ocean Adventures Punta Cana
05.2014 - 12.2015
Lead Tour Guide
Varadero Tours
07.2012 - 09.2014
Bachelor of Administration - Business Management in The Tourism Sector
Varadero Tourism School
09.2009 - 07.2011
Public Relations Specialist
Hotel Playa Caleta Varadero
09.2008 - 06.2012
Bachelor of Arts - Foreign Languages And Literatures
Universidad De La Habana
09.2002 - 07.2008
High School Diploma -
Instituto Preuniversitario Vocacional De Ciencias
09.1999 - 07.2002
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