Mimoza Spasovska

In my project portfolio at Meininger, I assumed a pivotal role in steering software implementation and custom software development initiatives, employing the PRINCE2 methodology, often in conjunction with Agile practices. As a Project Manager, I prioritize the timely and dependable delivery of project outcomes, ensuring high levels of adoption and the optimization of processes.

• I actively engage with stakeholders to comprehensively understand their needs and requirements, adeptly translating these insights into precise technical specifications and attainable project objectives.
• I meticulously develop detailed project plans, including testing protocols and resource allocation, ensuring alignment with the strategic goals of the organization.
• Through vigilant assessment of emerging technology trends and adept negotiation of contracts with vendors, I adopt innovative solutions that confer a competitive advantage and secure cost-effective solutions.
• Conducting thorough risk analyses and implementing timely mitigation strategies, I resolve complex issues to enhance user satisfaction while providing essential technical support and guidance as needed.
• I led cross-functional teams in the successful delivery of intricate IT projects, adhering to strict time and budget constraints, while simultaneously managing multiple projects with exceptional organizational and time management skills.
• I foster a culture of positive collaboration among cross-functional teams and nurture effective communication with both internal and external stakeholders throughout the project lifecycle.

I led a dedicated team of data and systems specialists in delivering analytical support to the Revenue and Distribution Department at Meininger. Within this capacity, I concentrated on the expansion and optimization of the system landscape, strategic planning, and automation, all while managing and supporting my team.

• I meticulously configured various software solutions to ensure seamless operations and spearheaded change management initiatives that enhanced system usability and facilitated the adoption of new processes.
• I proactively resolved issues and escalated challenges through knowledgeable support and direct communication with internal support teams, outsourced managed service providers, and suppliers.
• To further enhance operational efficiency, I improved and maintained existing processes and system documentation, creating user-friendly reference guides.
• I cultivated a work environment that emphasized personal responsibility, continuous improvement, and delivery of high-quality results.
• Additionally, I monitored staff performance and devised improvement plans to meet organizational and operational needs.

As a contracted consultant, I had the privilege of formulating a strategic plan aimed at integrating Fornova's business intelligence solution into the operations of mid-scale independent hotels and accommodation providers. My extensive experience within this market, combined with a deep understanding of hotel software, played a pivotal role in the successful introduction of Fornova's product.

However, the duration of my engagement was relatively brief due to a strategic shift within the Company's focus.

• Throughout my consultancy, I conducted thorough market research to inform and refine sales strategies aligned with the company's objectives.
• Furthermore, I assisted in the development of compelling sales presentations, engaging product demonstrations, and informative workshops, all of which significantly enhanced the efficacy of our sales pitches.
• By implementing targeted sales strategies, I ensured that the expectations outlined at the outset of my engagement were not only met but exceeded.

My contributions during this short period underscore the potential for undefined growth within this market, reinforcing the importance of Fornova's business intelligence solution for independent accommodations.

In my capacity within this role, my primary responsibilities encompassed the establishment of hotel revenue management strategies through software implementation, as well as enhancing the product to elevate customer satisfaction levels. Furthermore, I offered expert consulting on dynamic pricing models and analyzed overarching hospitality market trends, all aimed at maximizing return on investment for our clients.

• I accurately set up the algorithm to enhance customers’ usability and conducted comprehensive product demonstrations, effectively showcasing the features and benefits of our offerings.
• My commitment to client success was evident through the provision of clear and concise technical support, guiding clients through step-by-step processes.
• In addition, I diligently documented technical procedures and user manuals, promoting knowledge sharing and ensuring consistency in troubleshooting efforts.
• I collaborated closely with development teams to identify and report software bugs, as well as to request feature enhancements, thereby playing a significant role in the continuous improvement of our product.
• Moreover, I prepared and regularly updated system specifications while also formulating functional specifications to support systems development.

My contributions were crucial in maintaining alignment with industry standards and ensuring the delivery of high-quality software solutions, ultimately fostering greater customer satisfaction and operational efficiency in the hospitality sector.

During my time at HotelMinder, I led a variety of projects focused on the implementation of advanced hotel technology tailored for individual hotels and various hospitality providers. My responsibilities extended to meticulous change management necessary for revitalizing outdated hotel strategies and technologies. In addition to these initiatives, I provided expert management services and consulting in critical areas such as revenue management, guest management, hotel distribution, and social media strategies.

• I meticulously crafted extensive project plans that delineated the scopes, timelines, and required resources, thereby ensuring seamless execution across all initiatives.
• Through proactive coordination with clients, I was able to define precise project objectives and requirements, which guaranteed alignment with overarching business goals.
• My role also involved the presentation of project proposals and reports to senior management, where I articulated the intrinsic value of each project and successfully secured the necessary approvals for advancement.
• To enhance operational efficiency, I leveraged project management software tools to track progress, assign tasks, and manage timelines effectively.
• Furthermore, I engaged in negotiations with suppliers and service providers, successfully securing favorable terms and high-quality resources essential for the projects' success.
• Leading cross-functional teams, I ensured that all projects were delivered within budgetary constraints and on schedule, thus enhancing client satisfaction and maximizing ROI.

Throughout these endeavors, I maintained a commitment to undefined excellence and innovative solutions in the hospitality sector.

Travelled extensively worldwide while funding adventures through various hospitality roles.
Engaged in multiple positions within hospitality sector to sustain travel experiences.

• Waitress, InterContinental Hotel, Doha (2009 - 2011).
• Waitress/Team Lead, Otto E Mezzo Bombana, Hong Kong (2011 - 2013).
• Waitress, Celebrity Cruises, Worldwide (2013 - 2014)
• Guest Relations Officer, Celebrity Cruises (2014 - 2016).