MIRA MANN
Leipzig
Summary
As a dedicated Success Programs Manager at Cisco, I develop and implement customer success strategies, oversee commercial teams and key partners, and drive adoption throughout the customer lifecycle. Skilled in identifying adoption barriers, managing de-risk campaigns, and collaborating with internal teams, I ensure customer satisfaction and retention. With a proven track record in international sales and project management, I excel at building strong stakeholder relationships, coordinating multiple parties, and ensuring successful outcomes.
Overview
19
19
years of professional experience
Work History
Velocity Success Programs Manager
Cisco Systems GmbH
02.2024 - Current
- Designed and executed customer success strategies, managing commercial teams and key partners to drive adoption and achieve desired outcomes across.
- Identified adoption barriers and implemented de-risk campaigns to optimize customer lifecycle progress and enhance retention rates.
- Cultivated strong relationships with sales, support, and renewals teams to address customer needs and ensure seamless service delivery.
- Tracked key metrics to monitor customer health and identify new opportunities, while leading ATX events as a member of the Digital Scale Advisory Board for EMEA.
Inside Sales Account Manager
Dell GmbH
01.2016 - 01.2024
- Managed and developed relationships with Tier 1 commercial customers across the product spectrum, ensuring their IT needs were met with customized solutions.
- Expanded business relationships with both customers and partners, driving growth and fostering long-term collaborations.
- Increased customer satisfaction by providing personalized account management and promptly addressing client needs.
- Consistently exceeded quarterly sales targets by implementing effective prospecting strategies and maintaining a high level of customer service.
Project Manager
Nextbike GmbH
07.2014 - 11.2015
- Effectively managed multiple projects concurrently by prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Fostered clear communication among team members, partners and municipal stakeholders to enhance collaboration and drive successful project outcomes.
- Directed the end-to-end proposal process for international projects and served as the primary liaison for partners in the USA, Poland, and the UK.
Management Trainee
Enterprise Autovermietung Deutschland B.V. & Co KG
02.2014 - 07.2014
- Developed management skills through intensive training programs and workshops, demonstrating a commitment to professional growth.
- Acquired in-depth knowledge of company policies and operational processes to drive efficiency.
- Recognized as one of the top 30 salespeople in the regional territory, showcasing exceptional performance in customer service and sales.
Marketing Manager
San Diego Door and Window
04.2011 - 09.2011
- Boosted brand awareness and generated leads through strategic marketing campaigns and customer events.
- Led recruitment, set sales objectives, and monitored performance metrics to drive team success.
- Conducted market analyses and organized advertising campaigns, providing reports on sales, revenue, and forecasts to management.
Admissions Counselor
Ashford University LLC
07.2010 - 03.2011
- Identified and qualified prospective students by evaluating applications and providing tailored guidance on course selection, financial aid, and scholarship opportunities.
- Successfully exceeded enrollment and retention rate targets through strategic outreach and personalized support for students throughout the admissions process.
Sales Associate
CiS ELECTRONIC GmbH
05.2005 - 12.2005
- Processed customer-specific order requests efficiently and accurately.
- Compiled sales and revenue statistics for management reporting and analysis.
Education
MBA - Human Resource Management
National University
San Diego, USA07.2013
Bachelor of Science - Marketing
San Diego State University
San Diego, USA05.2010
Associate of Arts - International Business
MiraCosta College
San Diego, USA07.2008
Associate of Arts - Apprenticeship in Industrial Business Management
Neuer Weg Business College
Krefeld, Germany05.2005
High School Diploma -
Staedtische Gesamtschule Espenstrasse
Moenchengladbach07.2002
Skills
Customer Relationship Management (CRM)
Project Management
Analytical Skills
Complex Problem-Solving
Strategic Planning
Team Leadership
Verbal and written communication
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Persian
Intermediate (B1)
Timeline
Velocity Success Programs Manager
Cisco Systems GmbH
02.2024 - Current
Inside Sales Account Manager
Dell GmbH
01.2016 - 01.2024
Project Manager
Nextbike GmbH
07.2014 - 11.2015
Management Trainee
Enterprise Autovermietung Deutschland B.V. & Co KG
02.2014 - 07.2014
Marketing Manager
San Diego Door and Window
04.2011 - 09.2011
Admissions Counselor
Ashford University LLC
07.2010 - 03.2011
Sales Associate
CiS ELECTRONIC GmbH
05.2005 - 12.2005
MBA - Human Resource Management
National University
Bachelor of Science - Marketing
San Diego State University
Associate of Arts - International Business
MiraCosta College
Associate of Arts - Apprenticeship in Industrial Business Management
Neuer Weg Business College
High School Diploma -
Staedtische Gesamtschule Espenstrasse
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