Neculina Condrachi

• Maintaining friendly attitude, coordinating appointments, greeting and communicating with guests, resolving complaints, coordinating VIP events, training new employees
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Communicating with the manager at the beginning of the shift to develop a plan for the day
• Communicating with guests as they wait to ensure that everyone is happy
• Resolving guest complaints promptly and professionally
• Constantly communicating with all managers on duty as well as all front-of-house staff
• Maintaining composure under periods of high stress and high volume
• Coordinating VIP events
• Working successfully with the team in a fast-paced environment
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs
• Everything I do must reflect luxury, doing things right, attention to detail, and following through on everything

• Posting about products online, responding to online reviews, participating in trade shows, networking with potential customers, organizing marketing events, tracking customer preferences
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Designed, filled, and arranged eye-catching product floorsets to increase sales.
• Developed and executed promotional campaigns to drive brand awareness and sales.
• Collaborated with marketing team to create and implement promotional campaigns.
• Established and maintained positive relationships with customers.
• Provided exceptional customer service to drive satisfaction.
• Greeted customers warmly and pleasantly answered inquiries.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Developed creative displays and signage to draw customers to products.

• Providing luxury customer experience, promoting brand philosophy, achieving sales targets, creating welcoming environment, capturing customer data, resolving complaints, utilizing digital tools
• Collaborated with clients to develop customized investment portfolios.
• As Prada/ Miu Miu Client Advisor, i guaranteed an extraordinary and memorable luxury experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a brand ambassador.
• I promoted the brand philosophy and the values to the final clients, guiding them into the world of Prada and Miu Miu brands.
• I placed the costumer at the center, creating a welcoming environment and striving to meet their every need nd request, providing them with excellence in service in accordance with the „ client journey ceremony”.
• I was driving to exceed individual sales targets and maximize my own sales performances, contributing to the success of the entire store.
• I exceeded KPI goals, ensuring the highest quality of sale service.
• I demonstrated excellent knowledge of the products as well as Prada and Miu Miu history, culture, and DNA.

I captured costumer data into the company CRM with the purpose of connecting to the client, maintaining and developing relationships to offer a personalized approach, and developing future opportunities.

• I embraced and promoted the Omni Channel mindset.
• I built and maintained ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose of being able to discuss them and give advice.
• I took ownership of resolving client complaints, liaising with the manager, and client service team , when necessary.
• I operated with highest level of care and respect for the products.
• I actively utilized company digital tools to offer a complete and integrated luxury experience.
• I hosted and conducted costumer appointments either in person or by leveraging technology to do virtual meeting.
• I worked in synergy with the back of the house,participating in the daily operations the store and maintaining an organized stockroom.
• I acted in compliance with company procedures , operational guidelines, and stock procedure, as well as security, cash, inventory, logistics, and all other main reporting activities requested by the head office, ensuring that company policies and procedures are proactively executed.

• Ensuring customer satisfaction, maintaining store condition, assisting with sales process, recommending items, welcoming customers
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Building a brand identity, delivering excellent customer services, maintaining visual standards, sourcing fashion shows and events, staying updated with trends, supervising photo shoots, developing exclusive designs, creating social media content
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Building a brand identity
• Delivering excellent costumer services based on the company values including welcoming and greeting all clients, analyzing their needs, and offering solutions
• Adept at convincing clients to purchase full outfits
• Maintaining superb visual standards within the store
• Sourcing major and unique fashion shows and events
• Keeping update with current and changing trends and design
• Supervising photo shoots
• Developing exclusive, creative, and unconventional designs
• Remembering loyal costumer’s name, sizes and preferences and keep friendly relationships
• Creating social media content about the latest trends
• Creating appealing and eye-catching visual displays, floor plans and special promotions displays
• Defining, designing, and implementing a creative visual merchandising strategy
• Training sales team in-Store visual merchandising techniques and concepts
• Recruiting, oversees, training staff
• Managing financial and statistical records, including budgets
• Building strong relationships with Italian fabrics