Oliver Knepper

• Full P& L responsibility, also for growing and developing the DACH Share with the product ranges , and take rsponsibility for the sales area budget and margin requirements through constant dialogie and instruction from senior management
• creating weekly / monthly market report , implementing the buisness goals and sharing information with involved colleagues
• analyzinhg competitors` activities, identifying potential developments and changes in the markets
• performing customer training, briefings, technical and commercial advise from dealers and workshops
• presenting the company at trade fairs & events promoting the product portfolio
• build purposeful relationships up to senior level within IAM distributors and buying groups
• providing all nessecary information and working closely with inernal customer service and operation to ensure efficient introduction of new buiness to customer expectation
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Full responsibility and advisor for three teams in Europe:
• Team Spain Customer Service with 12 employees
• Team Romania for Product Management Wiper Private Label ( e.g. for Continental Automotive, ATU, Würth Switzerland and Würth Germany, Austria )16 Employees
• Team Belgium at DACHSER for Logistics and Warranty: 22 employees

Global responsibility, covering all activities from the business plan on, over maintaining all passenger car manufacturers in Europe and USA due to shifters and electrical knobs usual cars contain.

Responsible for SOP and lifetime of the complete automotive range and portfolio . P & L responsibility for 40 Million Dollars per year and for the margin requirements of the mother company in Hong Kong China.

Responsible for the customer Service Team in Hamm with 6 Employees,

and for building a new team in the new office near Heilbronn with 18 employees, including engineers, CAD Designer, Customer Service, BMW Resident, Porsche Consulting, Audi Resident

• Created sales forecasts to target daily, monthly and yearly objectives.
• Positioned global capabilities to expand market share.
• Analyzed key competitors to respond to competitive threats.
• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Built relationships with customers and community to promote long term business growth.
• Increased sales volume by adding [Number] accounts in [Area name] territory.

It was a marketing and sales recherche project in order to analyze the market size, the potential market share volumes and the iddferent requirements of the spedition business in intermodal logistic how to create and realize the barely perfect tank container chassis for chemical bulk and fluid transportation.

Identifying the continental market, the major product streams in chemical bulks and fluids. Who are the player? How is their market share? how many trailer units does they circulate, how is the handling, what is the lifetime expectation of the speditions due to their chassis?

These questions are insofar interesting as these businesses are growing strongly with an average increase rate per year of 9 - 12 %.

Leading two teams in Ireland and in Germany. In former times they were unknown competitors for each other, meanwhile they are able to support each other on the different markets. 12 employees ( 2 x 6 )

BERTSCHI, Köppen, HOYER, DEN HARTOGH are the main player.

Full P & L Responsibility for the yearly rescue of circa 8 Mio EUR

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked with customers to understand needs and provide excellent service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend and holiday shifts.
• built up a service station network across Germany and beyond.

Special Challenge: The HQ of BPW asked an approved circle of 6 Managers with a lot of Market and social expertise to remanage a team in a plant in Paderborn. The former CEO has lead it on worst way, just with pressure and freightness traumata at the employees.

Our challenge was to lead the people back into a free, selfresponsible, normal word. No further pressure, but building a new kind of normal , friendly and social atmosphere in the disciplines Financial Accounting, Booking, planning, producing, manufacturing.

The former CEO left a mess, it was horrible. We have lead the 130 employees back into normal life after eight years they were afraid when they had to come to work there.

no words to describe that in detail.

• Worked with customers to understand needs and provide excellent service.
• Carried out day-to-day duties accurately and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Led projects and analyzed data to identify opportunities for improvement.
• Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.

• Created plans and communicated deadlines to complete projects on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used Microsoft Word and other software tools to create documents and other communications.
• Prepared variety of different written communications, reports and documents.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in team-building activities to enhance working relationships, especially with BMW Group, VW Group, Porsche, Hyundai / Kia, Opel, PSA France, Saab, Volvo Passenger Cars, Mercedes-Benz, Renault / Nssan, Toyota, Suzuki, Mazda, Valmet etc
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-to-day duties accurately and efficiently.
• P&L responsible for a yearly revenue volume of up to 24 MIllion Euros
• responsible for the customer service team with 14 employees

Introduced a new shock absorber portfolio into the assortment, also the same for coil springs and sport suspension springs Established as new product line in the German IAM

P & L rsponsibility for 2 Million EUR / Year

Team leader for a PM and Sales Accounters team of 6 Employees

opened doors to the established buying groups as WM / Stahlgruber, Select, CAR, Coparts and so on

• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Created plans and communicated deadlines to complete projects on time.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.

Establishing a brandnew, here in former times fully unknown brand that has fantastic highend quality products, but always to normal prices for everybody

1 team with three employees in the customer service worked for me and my region

we have made extra ordinary actions with customers, driving Audi Quattro on snow and ice in skandinavian mountains, flying with doubledecker vintage planes and more

• Prepared variety of different written communications, reports and documents.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• coordinated european requirements with asian program managers and engineers
• Cooperated with BMW; Mercedes and Audi / Porsche for electronic adjustable suspension kits
• Increased customer satisfaction by resolving issues.
• Handled [Number] calls per day to address customer inquiries and concerns.
• Worked with customers to understand needs and provide excellent service.

• Performed market research to cater sales promotion incentives and increase sales.
• Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
• Demonstrated [Type] and [Type] products as part of in-store marketing efforts.
• Performed market research to stay up-to-date with current market trends.
• Operated computer and used [Software] to handle customer payments and returns.
• Distributed product samples to potential customers to try offerings before committing to purchasing.
• Demonstrated [Product or Service] to average of 8 people per day.
• Used [Software] to keep record of sales and customer information.
• Consistently increased sales 30% by focusing on product's key advantages and features.
• Developed door-to-door distribution campaign to increase brand awareness.
• Mastered management system to efficiently process stock delivery, sales orders and maintain customer relationships.
• Improved company visibility by meeting with and engaging prospective customers.
• Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
• Collaborated with [Type] team to optimize customer experience and improve competitive position and profitability of organization.

• Prepared variety of different written communications, reports and documents.
• Onboarded new temps by entering employee information into systems.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed team communications and information for meetings.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Conducted research, gathered information from multiple sources and presented results.
• Led projects and analyzed data to identify opportunities for improvement.
• Worked with customers to understand needs and provide excellent service.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time.