Pedro Pfister

· Development and implementation of market strategies for investment & consumer products

· Management of training programs for medical staff and sales teams.

· Analyzing market trends to identify new business opportunities and risks.

· Building and maintaining relationships with key customers and opinion leaders.

· Monitoring sales figures and reporting to optimize results.

· Development and implementation of market strategies for EndoTherapy products.

· Conducting training courses on product use for healthcare professionals.

· Analyzing market trends to adapt sales strategies in the DACH region.

· Building and maintaining relationships with key customers and decision makers.

· Development and implementation of marketing strategies for EndoTherapy products.

· Analyzing market trends to optimize product marketing in the DACH region.

· Working with sales teams to increase customer satisfaction and retention.

· Organizing and conducting on-site training for healthcare professionals.

· Advice and support for doctors on consumer goods.

· Supporting customer inquiries by email and telephone through to resolution.

· Training new employees in the best practices of customer service processes.

· Creating and maintaining FAQ documents for efficient problem resolution for customers.

· Analyzing customer feedback to continuously improve service quality.

· Training new employees in dealing with customers and internal processes.

· Analyzing customer feedback to improve service quality and satisfaction.

· Preparing regular reports on customer interactions and issues.

· Contributing to the development of support guidelines and service optimizations.