Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shih-Chieh Lu-Jäger

Baldham
Shih-Chieh Lu-Jäger

Summary

Guest-oriented hotel expert offering more than 3 years of experience in reputable hotels. Self-starter providing valuable service to client who loves taiwanese food.


Resourceful talented at preparing creative daily menus and meals. Imaginative and original to explore new cooking avenues. Superior knowledge of heat control and baking techniques. Committed to ensuring all meals are of quality and are professionally plated.


Providing fast, high-quality customer service to guests in food delivery settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Overview

9
years of professional experience

Work History

Owner Of Secret Taiwanese Cuisine

Private Chef
02.2022 - Current

Job overview

  • Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
  • Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
  • Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
  • Developed innovative recipes and cooking techniques to continually exceed client expectations.
  • Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
  • Implemented creative presentation techniques that added visual appeal to dishes while maintaining taste quality.
  • Provided exceptional private catering services for special events, creating memorable dining experiences for guests.
  • Created customized meal plans based on client dietary restrictions and preferences.
  • Managed all aspects of meal planning, grocery shopping, and budgeting to ensure timely service delivery.
  • Safely packaged and labeled each individual meal.
  • Established relationships with local vendors and suppliers, ensuring access to high-quality ingredients at competitive prices.
  • Increased repeat business through consistently providing exceptional services that exceeded client expectations.

Owner Of Secret Taiwanese Cuisine

Homebase Chef
06.2020 - 02.2022

Job overview

  • Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
  • Enhanced customer satisfaction by delivering food orders promptly and accurately.
  • Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
  • Collaborated with fellow deliverers to efficiently cover high-demand areas during peak hours.
  • Established strong rapport with regular customers, leading to repeat business and positive reviews.
  • Collaborated with influencers to enhance better sells and brand visibility.
  • Managed customer inquiries and complaints in polite and professional manner.

Owner Of Young Mom

Artist of Creative Asseseries
02.2018 - 06.2019

Job overview

  • Maintain philosophy of the brand.
  • Enhanced customer satisfaction by creating high-quality, unique handmade crafts tailored to individual preferences.
  • Managed custom order requests efficiently by maintaining open communication with clients throughout the design process, ensuring timely delivery of satisfactory final products.
  • Developed a loyal client base through exceptional craftsmanship and attention to detail in each handmade piece.
  • Collaborated with local shops to enhance the sells and brand visibility
  • Expanded product offerings by researching market trends and incorporating popular styles into new creations while staying true to personal artistic vision.

Kempinsky Luxury Hotel Chain

Personal Assistant of General Manager
03.2016 - 09.2017

Job overview

  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Consecutive interpreting chines and english to enhance the communication between managers of internal departments and GM.

International Sheraton Hotels And Resorts

Guest Service Manager
01.2016 - 03.2016

Job overview

  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Attended to customer needs and resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
  • Oversaw lobby operations and concierge services.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Monitored staff training, scheduling and shift changes.
  • Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.

Education

IHK München Und Oberbayern
Munich, Germany

Hotel Industry Expert
01.2016

University Overview


  • Apprenticeship as Hotel Industry Expert: Westin Grand Hotel / Sheraton Hotel and resorts, Completed 2013-2016

Staatliche Berufliche Oberschule Für Wirtschaft
Munich, Bayern

High School Diploma
07.2013

University Overview

  • Internship : AOK Bayern/ Saas Distribution GmbH & Co., completed 2010-2013
  • German language course, completed 2008-2010

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Dependable and Responsible
  • Problem Resolution

Timeline

Private Chef
Owner Of Secret Taiwanese Cuisine
02.2022 - Current
Homebase Chef
Owner Of Secret Taiwanese Cuisine
06.2020 - 02.2022
Artist of Creative Asseseries
Owner Of Young Mom
02.2018 - 06.2019
Personal Assistant of General Manager
Kempinsky Luxury Hotel Chain
03.2016 - 09.2017
Guest Service Manager
International Sheraton Hotels And Resorts
01.2016 - 03.2016
IHK München Und Oberbayern
Hotel Industry Expert
Staatliche Berufliche Oberschule Für Wirtschaft
High School Diploma
Shih-Chieh Lu-Jäger