Solomon Ionela-Veronica
WEB SERVICE DESK- CUSTOMER SERVICE
Konz
Summary
Looking always to learn new things, adding new skills and grow professionally. Self-motivated person, team-player with strong organizational skills Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
WEB SERVICE DESK- CUSTOMER SERVICE
PARTS EUROPE
01.2024 - 03.2024
- Providing digital data files to the dealers, using the main tools: File Pro, Dex, Ftp-clients
- Respond to customer inquiries through email, phone and service portal
- Provide service request for the customers, like password resets or database access requests
- Process payments and handle returns, exchanges, and refunds
- Assist customers with inquires and resolve any issues that may arise.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
LOGISTIC DEPARTAMENT
KLINIKUM MUTTERHAUS
TRIER, TRIER
01.2023 - 12.2023
- Supplying the departments with all the necessary equipment to facilitate the entire process of caring for the patients received
- Collaborates in the relation-ship with external and internal suppliers in the supply segment
- Distributes commercial documents to the interested departments: accounting, warehouses
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
TRAVEL AGENT
EUROPEAN INVESTMENT BANK
09.2022 - 12.2022
- Building travel packages based on travel requests according with EIB policy
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Expanded the agency''s destination offerings by researching emerging travel trends and negotiating contracts with new providers.
- Proven ability to develop and implement creative solutions to complex problems.
RECRUITMENT AND TRAVEL CONSULTANT
NIDAB PRODUKTION AB
03.2017 - 09.2022
- Research and compare available travel and hotels accommodations to identify the best available option for each project need
- Monitor and facilitate the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs
- Perform external 'payroll' transactions on behalf of the company, using the company's cards.
- Optimized resource allocation by monitoring booking volume and adjusting staff scheduling accordingly.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
MARKETING EXECUTIVE ASSISTANT
TRATTORIA ALFREDO SRL
06.2006 - 02.2017
- Fill in the employers’ papers and pay them their salaries
- Create the invoices and send them to the customers
- Inform the administrator of the company about issues and their solutions.
- Consulted with product development teams to enhance products based on customer interest data.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
GENERAL SECRETARY
ANGLOTEX SRL
09.2002 - 08.2008
- Relationship building: building rapport and maintaining relationships with board members and key stakeholders at all levels across the business
- Prepare all documents to be read and signed by the company's administrator
- Translate in Romanian all the documents received from customers or suppliers
- Reduced office supply expenses through diligent inventory management and strategic purchasing decisions.
- Collaborated with department heads for seamless coordination of meetings, events, and projects.
PRIMARY EDUCATION HEADTEACHER
EDUCATION MINISTRY ROMANIA
09.2001 - 08.2002
- Language teaching (En/Ro) for small children on primary classes
- Teach small children how to talk and write in English
- Teach them to use new words in English and how they are used in different conversations.
Education
Bachelor degree philology – foreign languages -
DUNĂREA DE JOS UNIVERSITY
10.2006 - 05.2009
PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - undefined
EURO BEST TEAM
05.2022 - 05.2022
GDPR COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION - undefined
DATA PROTECTION SECURITY SRL
09.2019 - 05.2019
HUMAN RESOURCES REFRENT - undefined
CENTRUL DE CONSULTANTA SI STUDII EUROPENE SRL
06.2003 - 05.2003
Skills
Timeline
WEB SERVICE DESK- CUSTOMER SERVICE
PARTS EUROPE
01.2024 - 03.2024
LOGISTIC DEPARTAMENT
KLINIKUM MUTTERHAUS
01.2023 - 12.2023
TRAVEL AGENT
EUROPEAN INVESTMENT BANK
09.2022 - 12.2022
PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - undefined
EURO BEST TEAM
05.2022 - 05.2022
GDPR COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION - undefined
DATA PROTECTION SECURITY SRL
09.2019 - 05.2019
RECRUITMENT AND TRAVEL CONSULTANT
NIDAB PRODUKTION AB
03.2017 - 09.2022
Bachelor degree philology – foreign languages -
DUNĂREA DE JOS UNIVERSITY
10.2006 - 05.2009
MARKETING EXECUTIVE ASSISTANT
TRATTORIA ALFREDO SRL
06.2006 - 02.2017
HUMAN RESOURCES REFRENT - undefined
CENTRUL DE CONSULTANTA SI STUDII EUROPENE SRL
06.2003 - 05.2003
GENERAL SECRETARY
ANGLOTEX SRL
09.2002 - 08.2008
PRIMARY EDUCATION HEADTEACHER
EDUCATION MINISTRY ROMANIA
09.2001 - 08.2002
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