Solomon Ionela-Veronica
WEB SERVICE DESK- CUSTOMER SERVICE
Konz
Summary
Looking always to learn new things, adding new skills and grow professionally. Self-motivated person, team-player with strong organizational skills Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
WEB SERVICE DESK- CUSTOMER SERVICE
PARTS EUROPE
01.2024 - 03.2024
- Providing digital data files to the dealers, using the main tools: File Pro, Dex, Ftp-clients
- Respond to customer inquiries through email, phone and service portal
- Provide service request for the customers, like password resets or database access requests
- Process payments and handle returns, exchanges, and refunds
- Assist customers with inquires and resolve any issues that may arise.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
LOGISTIC DEPARTAMENT
KLINIKUM MUTTERHAUS
TRIER, TRIER
01.2023 - 12.2023
- Supplying the departments with all the necessary equipment to facilitate the entire process of caring for the patients received
- Collaborates in the relation-ship with external and internal suppliers in the supply segment
- Distributes commercial documents to the interested departments: accounting, warehouses
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
TRAVEL AGENT
EUROPEAN INVESTMENT BANK
09.2022 - 12.2022
- Building travel packages based on travel requests according with EIB policy
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Expanded the agency''s destination offerings by researching emerging travel trends and negotiating contracts with new providers.
- Proven ability to develop and implement creative solutions to complex problems.
RECRUITMENT AND TRAVEL CONSULTANT
NIDAB PRODUKTION AB
03.2017 - 09.2022
- Research and compare available travel and hotels accommodations to identify the best available option for each project need
- Monitor and facilitate the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs
- Perform external 'payroll' transactions on behalf of the company, using the company's cards.
- Optimized resource allocation by monitoring booking volume and adjusting staff scheduling accordingly.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
MARKETING EXECUTIVE ASSISTANT
TRATTORIA ALFREDO SRL
06.2006 - 02.2017
- Fill in the employers’ papers and pay them their salaries
- Create the invoices and send them to the customers
- Inform the administrator of the company about issues and their solutions.
- Consulted with product development teams to enhance products based on customer interest data.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
GENERAL SECRETARY
ANGLOTEX SRL
09.2002 - 08.2008
- Relationship building: building rapport and maintaining relationships with board members and key stakeholders at all levels across the business
- Prepare all documents to be read and signed by the company's administrator
- Translate in Romanian all the documents received from customers or suppliers
- Reduced office supply expenses through diligent inventory management and strategic purchasing decisions.
- Collaborated with department heads for seamless coordination of meetings, events, and projects.
PRIMARY EDUCATION HEADTEACHER
EDUCATION MINISTRY ROMANIA
09.2001 - 08.2002
- Language teaching (En/Ro) for small children on primary classes
- Teach small children how to talk and write in English
- Teach them to use new words in English and how they are used in different conversations.
Education
Bachelor degree philology – foreign languages -
DUNĂREA DE JOS UNIVERSITY
10.2006 - 05.2009
PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - undefined
EURO BEST TEAM
05.2022 - 05.2022
GDPR COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION - undefined
DATA PROTECTION SECURITY SRL
09.2019 - 05.2019
HUMAN RESOURCES REFRENT - undefined
CENTRUL DE CONSULTANTA SI STUDII EUROPENE SRL
06.2003 - 05.2003
Skills
Good listener and communicator
Customer service
Handling conflict
Organization
Customer relations
Amadeus
Oracle PeopleSoft Travel
Microsoft Office (Word, Excel, PowerPoint)
People Soft
Amadeus
Agile Methodology
Call Management
Appointment Scheduling
Travel Arrangements
Timeline
WEB SERVICE DESK- CUSTOMER SERVICE
PARTS EUROPE
01.2024 - 03.2024
LOGISTIC DEPARTAMENT
KLINIKUM MUTTERHAUS
01.2023 - 12.2023
TRAVEL AGENT
EUROPEAN INVESTMENT BANK
09.2022 - 12.2022
PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - undefined
EURO BEST TEAM
05.2022 - 05.2022
GDPR COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION - undefined
DATA PROTECTION SECURITY SRL
09.2019 - 05.2019
RECRUITMENT AND TRAVEL CONSULTANT
NIDAB PRODUKTION AB
03.2017 - 09.2022
Bachelor degree philology – foreign languages -
DUNĂREA DE JOS UNIVERSITY
10.2006 - 05.2009
MARKETING EXECUTIVE ASSISTANT
TRATTORIA ALFREDO SRL
06.2006 - 02.2017
HUMAN RESOURCES REFRENT - undefined
CENTRUL DE CONSULTANTA SI STUDII EUROPENE SRL
06.2003 - 05.2003
GENERAL SECRETARY
ANGLOTEX SRL
09.2002 - 08.2008
PRIMARY EDUCATION HEADTEACHER
EDUCATION MINISTRY ROMANIA
09.2001 - 08.2002