Stephen Cook
Wilmingtion
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Experienced with client relationship management and sales strategy implementation. Uses effective communication and negotiation to drive sales performance. Track record of fostering team collaboration and achieving significant sales outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales
Senior Protect
02.2024 - 01.2025
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
- Increased sales by developing and implementing effective sales strategies.
- Supported sales team by creating compelling sales presentations and product demonstrations.
- Boosted sales revenue by implementing customized sales strategies tailored to individual clients'' needs.
Sales Agent
United Healthcare
03.2023 - 10.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Agent
Broadpath
03.2022 - 02.2023
- Recognized as a top performer by consistently exceeding monthly quotas
- Identified potential opportunities in the market and capitalized on them effectively
- Communicated product features, advantages, and benefits to customers
- Entered customer transaction information into company databases
Owner
SC Marketing
02.2018 - 02.2022
- Maintained accurate records of customer interactions and transactions
- Recognized as a top performer by consistently exceeding monthly quotas
- Demonstrated ability to build relationships with customers and exceed sales goals
- Ensured compliance with company policies and procedures at all times
- Implemented innovative methods for increasing efficiency in daily processes
Account Manager
Plumchoice
02.2012 - 03.2018
- Ensured compliance with applicable laws and regulations related to business operations
- Created innovative marketing plans to drive business growth
- Managed the daily operations related to customer service, inventory management, and marketing
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Managed a portfolio of accounts by providing timely support and guidance
- Maintained accurate records of all client interactions in CRM system
- Built and established strong relationships with customers, enabling long-term partnerships
Education
History
Pima Community College
Tucson, AZSkills
- Agent Support
- Product and Service Knowledge
- Digital Databases
- B2B Sales
- Customer Assistance
- Prospecting Skills
- Customer Retention Abilities
- Post-Sales Support
- Sales Expertise
- Closing Sales
- Territory Management
- Qualified Lead Generation
- Needs Understanding
- Sales tracking
- Sales contract processing
Certification
- Arizona Health License, 20333883
- AHIP, 2024
Languages
Spanish
Elementary
Timeline
Sales
Senior Protect
02.2024 - 01.2025
Sales Agent
United Healthcare
03.2023 - 10.2023
Sales Agent
Broadpath
03.2022 - 02.2023
Owner
SC Marketing
02.2018 - 02.2022
Account Manager
Plumchoice
02.2012 - 03.2018
History
Pima Community College
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