Sunny Ahuja
IT Service Delivery Specialist
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Game of Technologies - GOT
11.2020 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems(Service Now and MS-Azure) to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technical Support Intern
ML Components
01.2019 - 10.2019
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
Education
Master of Science - Economics And Business Administration
University of Bologna
Italy 04.2001 -
BBA - Business Administration And Management
IP University
India 04.2001 -
Skills
Software Installation
Help Desk Support
Network Troubleshooting
Remote Desktop Support
Service Now and Active directory
MS-Azure
Timeline
IT Support Engineer
Game of Technologies - GOT
11.2020 - Current
IT Technical Support Intern
ML Components
01.2019 - 10.2019
Master of Science - Economics And Business Administration
University of Bologna
04.2001 -
BBA - Business Administration And Management
IP University
04.2001 -
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