Tameka Crawford
Hamburg,HH
Summary
Experienced in deconstructing and strategizing narratives to enhance product design and implementation. Skilled in cultivating strong relationships, organizing tasks, and managing projects to overcome technical obstacles and achieve successful resolutions. Demonstrates reliability and efficiency in handling multiple priorities while maintaining a positive outlook. Proactively takes on additional responsibilities to contribute to team objectives.
Overview
7
7
years of professional experience
Work History
Product Owner
Hapag Lloyd Global Services
02.2023 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Customer Service Supervisor
Hapag-Lloyd
07.2022 - 01.2023
- Handling of escalated issues in the absence of manager
- Conducted training and mentored team members to promote productivity, accuracy and commitment to providing customers with a great customer experience
- Responsible for ensuring customer receive a positive customer experience focusing on quality
- Point of contact for departmental escalations
- Assisted in providing objectives of demurrage macro which is now a part of our online import tools
- Responsible for training individuals on day-to-day tasks
- Ensuring KPI requirements are met
Customer Service Representative
Hapag-Lloyd
08.2017 - 07.2022
- Responsible for the releasing of freight in a timely manner meeting all US Customs and bill of lading requirements while handling cargo movement
- Tracking and tracing of cargo movement to various destinations
- Ensuring customer requirements are met according to customer contract specifics and providing excellent customer service
- Adhering to policies and assisting in the increase of company revenue by collecting demurrage charges
- Ensuring that all services provided by vendors meet company standards
- Problem resolution of customer and vendor issues ensuring resolution in a timely manner
- Training of new hire staff and ongoing staff development
Skills
Projects
Side by side informational displays with upper management
Creating public drive for all users to access that provide step by step import process, port processes and QlikView
Assisted in providing objectives of demurrage macro which is now a part of our online import tool
- Competitive Analysis
- Use Case Study Generation
- Story planning
- Scrum Methodology
- Agile frameworks
- Customer Empathy
- Roadmap development
Languages
English
Timeline
Product Owner
Hapag Lloyd Global Services
02.2023 - Current
Customer Service Supervisor
Hapag-Lloyd
07.2022 - 01.2023
Customer Service Representative
Hapag-Lloyd
08.2017 - 07.2022
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