Vanessa Kozdon
Customer Service Export
Essen
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving abilities and time management skills at MC-Bauchemie Müller to significantly improve satisfaction ratings and efficiency. By negotiating favorable contracts at Schütte Meyertechnical Services, I achieved notable cost savings, showcasing my strong communication skills and a results-driven approach.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Europe
MC-Bauchemie Müller
09.2019 - Current
- Enhanced Subsidaries ordering experiences by providing timely and accurate information on products and services.
- Collaborated with team members to stay current on inventory levels, complete accurate orders, and resolve product issues.
- Established rapport with Subsidaries by actively listening to their needs and addressing concerns empathetically and effectively.
- Cross-trained and backed up of other customer service employees in our subsidaries to enhance their order processing / ERP skills ensuring accurate production, fulfillment and timely delivery.
- Streamlined order processing for subsidaries, ensuring accurate production, fulfillment and timely delivery.
- Negotiated successful resolutions between subsidaries and the company during disputes or disagreements.
- Improved order processing efficiency by meticulously reviewing and entering orders into system.
- Streamlined internal processes for improved efficiency in order processing and documentation.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Reduced order processing times through effective organization and prioritization of tasks.
Sales /Purchase Officer
Schütte Meyertechnical Services
01.2019 - 06.2019
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Prepared detailed quotations tailored to customer needs and followed up diligently, ensuring all potential leads were nurtured towards closure with thorough communication and negotiation strategies.
- Analyzed and responded to customer inquiries with precision and expertise, effectively clarifying product specifications and service offerings to enhance customer understanding and engagement.
- Placed and tracked orders and shipments
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Scheduled material purchases to meet JIT manufacturing needs and maintain minimal inventory levels.
- Efficiently managed the entire invoice lifecycle, from verification to issuance and approval. Ensured all charges were accurate and aligned with agreed-upon terms, enhancing financial accuracy and client trust, while streamlining operations and securing prompt payment processing to maintain optimal cash flow.
Vocational Training Industrial Clerk
Artur Schade Stahl GmbH
08.2016 - 01.2019
Education
Bachelor of Arts - International Management
FOM University of Applied Sciences For Economics
Essen 02.2024 - Current
Vocational Training - Industrial Clerk
Louis-Barre-Berufskolleg
Bochum 08.2016 - 01.2019
High School Diploma -
Annette-von-Droste-Hülshoff-Gymnasium
Münster 09.2004 - 06.2013
Skills
Adaptability and Flexibility
Excellent Communication
Problem-solving abilities
Self Motivation
Microsoft Office
Time management abilities
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Polish
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
French
Beginner (A1)
Timeline
Bachelor of Arts - International Management
FOM University of Applied Sciences For Economics
02.2024 - Current
Customer Service Europe
MC-Bauchemie Müller
09.2019 - Current
Sales /Purchase Officer
Schütte Meyertechnical Services
01.2019 - 06.2019
Vocational Training Industrial Clerk
Artur Schade Stahl GmbH
08.2016 - 01.2019
Vocational Training - Industrial Clerk
Louis-Barre-Berufskolleg
08.2016 - 01.2019
High School Diploma -
Annette-von-Droste-Hülshoff-Gymnasium
09.2004 - 06.2013
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