Victor Binyi Tumenta
TECHNICAL MANAGER
München,Bayern
Summary
Experienced Technical Manager with over 15 years of experience in ICT. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
7
7
years of post-secondary education
4
4
Languages
20
20
years of professional experience
Work History
Group Manager | Regional Service Delivery Manager
HCL Technologies Germany, , Germany
Munich, Bayern
03.2022 - 08.2023
- Directed service operations across the EMEA region and acted as an Enterprise Architect, ensuring that IT solutions were in sync with business objectives, including comprehensive management of End User Computing environments.
- Pioneered digital transformation efforts and refined service delivery procedures to elevate user satisfaction and streamline EUC operations, resulting in heightened service efficiency and client satisfaction.
- Supervised global service desks and efficiently resolved technical issues affecting end users, guaranteeing minimal disruptions to business operations.
- Recruited, trained, and supervised diverse teams of IT professionals, managing desktop provisioning, VDI implementations, and scheduling updates for Windows/PCs.
- Introduced automation initiatives and Configuration Management Databases (CMDB) to enhance EUC support processes and asset management.
- Maintained compliance with contractual obligations and SLAs in EUC service delivery, ensuring consistently high levels of performance and productivity. Enhanced HR operations through the utilization of SuccessFactors, overseeing modules and integrations to drive user adoption and operational efficiency.
- Utilized ServiceNow for IT service management, overseeing ticketing, incident resolution, and service optimization.
Group Manager | Regional Service Delivery Manager
HCL Technologies Germany
Burghausen, Bayern
08.2021 - 03.2022
- Fostered strong collaboration with CIO/Infrastructure Director as Enterprise
Architect, driving strategic IT initiatives aligned with ITIL methodologies. including managing End User Computing environments. - Implemented strategic plans to assess and resolve EUC-related issues and enhance user satisfaction.
- Streamlined asset management, desktop provisioning, VDI executions, and
Windows/PC update scheduling to improve EUC efficiency.
- Led global service desks and service improvement efforts, elevating customer
satisfaction with EUC support services.
Regional Manager West /Incident Manager (Contract)
(Mphasis Deutschland GmbH ) Für Allianz Germany
München, bayern
01.2020 - 08.2021
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Established employee work schedules to properly staff 7 teams in the department for each shift.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Protected company assets with strategic risk management approaches.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Team Lead-Specialization (Contract)
(Mphasis Deutschland GmbH ) Für Allianz - Germany
Munich, Bayern
09.2019 - 12.2019
- Team Manager for WIC (Walk in Center)
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Education
Master of Engineering - Technical Management
03.2007 - 08.2010
Bachelor of Science - Computer Science
09.2000 - 04.2004
Skills
Advanced problem solving
Technical Support
Systems Installation, Configuration, and Upgrading
Project Management
Team Bonding
VmWare Virtualization
Staff Management
Performance Evaluations
Post incident reviews
Impact limitation processes
Incident priority assessment
Problem resolution
Business operations
Relationship development
Customer Relationship Management Software (CRM)
Personnel training and development
Inter-department collaboration
Research and due diligence
Microsoft Outlook, Word and Excel
Remote System Analysis
Support Ticket System Management
IT Service Management (ITSM) Oversight
Technical Documentation
Mac systems
Application support
Customer service expert
TCP/IP
Operational improvement
Timeline
Group Manager | Regional Service Delivery Manager - HCL Technologies Germany, , Germany
03.2022 - 08.2023
Group Manager | Regional Service Delivery Manager - HCL Technologies Germany
08.2021 - 03.2022
Regional Manager West /Incident Manager (Contract) - (Mphasis Deutschland GmbH ) Für Allianz Germany
01.2020 - 08.2021
Team Lead-Specialization (Contract) - (Mphasis Deutschland GmbH ) Für Allianz - Germany
09.2019 - 12.2019
University Of Applied Sciences Emden - Master of Engineering, Technical Management
03.2007 - 08.2010
University Of Hartford - Bachelor of Science, Computer Science
09.2000 - 04.2004