Victor Binyi Tumenta

Work History

HCL Technologies Germany, , Germany

Munich, Bayern

03.2022 - 08.2023

Directed service operations across the EMEA region and acted as an Enterprise Architect, ensuring that IT solutions were in sync with business objectives, including comprehensive management of End User Computing environments.
Pioneered digital transformation efforts and refined service delivery procedures to elevate user satisfaction and streamline EUC operations, resulting in heightened service efficiency and client satisfaction.
Supervised global service desks and efficiently resolved technical issues affecting end users, guaranteeing minimal disruptions to business operations.
Recruited, trained, and supervised diverse teams of IT professionals, managing desktop provisioning, VDI implementations, and scheduling updates for Windows/PCs.
Introduced automation initiatives and Configuration Management Databases (CMDB) to enhance EUC support processes and asset management.
Maintained compliance with contractual obligations and SLAs in EUC service delivery, ensuring consistently high levels of performance and productivity. Enhanced HR operations through the utilization of SuccessFactors, overseeing modules and integrations to drive user adoption and operational efficiency.
Utilized ServiceNow for IT service management, overseeing ticketing, incident resolution, and service optimization.

HCL Technologies Germany

Burghausen, Bayern

08.2021 - 03.2022

Fostered strong collaboration with CIO/Infrastructure Director as Enterprise
Architect, driving strategic IT initiatives aligned with ITIL methodologies. including managing End User Computing environments.
Implemented strategic plans to assess and resolve EUC-related issues and enhance user satisfaction.
Streamlined asset management, desktop provisioning, VDI executions, and
Windows/PC update scheduling to improve EUC efficiency.
Led global service desks and service improvement efforts, elevating customer
satisfaction with EUC support services.

(Mphasis Deutschland GmbH ) Für Allianz Germany

München, bayern

01.2020 - 08.2021

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Established employee work schedules to properly staff 7 teams in the department for each shift.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Protected company assets with strategic risk management approaches.
Collected and reviewed engineering data to assess needs and recommend solutions.
Scheduled preventive and predictive maintenance actions based on failure analysis.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

(Mphasis Deutschland GmbH ) Für Allianz - Germany

Munich, Bayern

09.2019 - 12.2019

Team Manager for WIC (Walk in Center)
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.