Summary
Overview
Work History
Education
Skills
Technical Tools
Extracurricular Trainings
Awards
Certification
Projects
Timeline
Generic
Shruti Sonawane

Shruti Sonawane

Software Analyst
Stuttgart

Summary

Professional software analyst with 4 years of experience with strong foundation in analyzing and optimizing software systems. Adept at identifying and resolving software issues, contributing to improved system performance. Reliable team player focused on achieving results and adapting to changing project requirements.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Software Analyst

NTT Data Global Delivery Services
07.2022 - Current
  • Expert in production support and control of support processing
  • Providing the technical support,troubleshooting expertise and thorough analysis of IT problems.
  • Collaborate with development teams to deploy and monitor MuleSoft applications
  • Strong understanding of analysis, evaluation and optimization of IT processes, customizing and expanding our central IT platform ensuring correct application through error analysis and correction
  • Active participation in software tests and internal projects collaboration in the design and development of applications
  • Develop and maintain knowledge base articles documentation and support guideline also continuous development and improvement of processes, methods, standards and tools to improve efficiency and enable self service for client
  • Assist with development teams to investigate and resolve complex integration issues, development and maintenance of the Microsoft Windows client and server infrastructure
  • Respond to support tickets and incidents, providing timely and accurate updates to stakeholders Conduct root cause analysis of recurring issues and implement preventive measures to enhance system stability
  • Managing documentation of workflows and systems

Trainee Analyst

NTT Data Global Delivery Services
07.2021 - 06.2022
  • Assisted in the development of client proposals by gathering relevant data and creating compelling narratives around key findings.
  • Experience in agile project management.
  • Conception, coordination and independent implementation of change and adoption activities
  • Worked independently on project and change management.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high levels of accuracy in work product.
  • Reviewed documentation for compliance with company policies, ensuring consistent quality across all deliverables.

Education

Bachelor of Science - Engineering

Government College of Engineering
Jalgaon
05.2016 - 05.2020

Skills

Production Support

Microsoft365 applications

Mulesoft Anypoint Platform and Studio

API Development & Integration Patterns

Rest Webservice, Salesforce , Dataweave

Git and version control , Mule ESB , SQL Server Database

Preventative Maintenance , Service Level Agreements

Technical Tools

  • Ticketing System-Service Now,Jira,Salesforce
  • WinScp,Putty,AWS S3,Kafka
  • Repo-Azure,Bitbucket
  • Kubernetes-Dynatrace
  • IICS Cloud data integration services
  • Microsoft office-Ms office,MS-Excel,MS Powerpoint
  • VPN Troubleshooting-ZSCALER, FortieClient, Citrix VDI
  • Linux server

Extracurricular Trainings

  • Business & Virtual Meeting Etiquette- 01/23
  • Client Interaction skills and Communication-01/23
  • Critical Thinking software analyst-09/24

Awards

Raving Review Award, Won this award 3 times as recognized for exceptional performance in ASTM. Received a raving review from my CSM for consistently delivering high-quality work, exceeding project goals, and demonstrating exceptional teamwork and problem-solving skills.

Certification

MuleSoft Certified Developer - Level 1 (Mule 4) Certified

Projects

  • ASTM International
  • Biotheranostics
  • TE Connectivity
  • AbbVie Pharmaceuticals

Timeline

Mulesoft Certified Developer – Level 2 (Mule 4) : Certified

01-2025

Generative AI- Basic, Level 1, Level 2 Certified

06-2024

Mulesoft Integration Associate - Certified

01-2024

Software Analyst

NTT Data Global Delivery Services
07.2022 - Current

MuleSoft Certified Developer - Level 1 (Mule 4) Certified

05-2022

Trainee Analyst

NTT Data Global Delivery Services
07.2021 - 06.2022

Bachelor of Science - Engineering

Government College of Engineering
05.2016 - 05.2020
Shruti SonawaneSoftware Analyst