Shruti Sonawane
Software Analyst
Stuttgart
Summary
Professional software analyst with 4 years of experience with strong foundation in analyzing and optimizing software systems. Adept at identifying and resolving software issues, contributing to improved system performance. Reliable team player focused on achieving results and adapting to changing project requirements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Software Analyst
NTT Data Global Delivery Services
07.2022 - Current
- Expert in production support and control of support processing
- Providing the technical support,troubleshooting expertise and thorough analysis of IT problems.
- Collaborate with development teams to deploy and monitor MuleSoft applications
- Strong understanding of analysis, evaluation and optimization of IT processes, customizing and expanding our central IT platform ensuring correct application through error analysis and correction
- Active participation in software tests and internal projects collaboration in the design and development of applications
- Develop and maintain knowledge base articles documentation and support guideline also continuous development and improvement of processes, methods, standards and tools to improve efficiency and enable self service for client
- Assist with development teams to investigate and resolve complex integration issues, development and maintenance of the Microsoft Windows client and server infrastructure
- Respond to support tickets and incidents, providing timely and accurate updates to stakeholders Conduct root cause analysis of recurring issues and implement preventive measures to enhance system stability
- Managing documentation of workflows and systems
Trainee Analyst
NTT Data Global Delivery Services
07.2021 - 06.2022
- Assisted in the development of client proposals by gathering relevant data and creating compelling narratives around key findings.
- Experience in agile project management.
- Conception, coordination and independent implementation of change and adoption activities
- Worked independently on project and change management.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Managed multiple projects simultaneously while maintaining strict deadlines and high levels of accuracy in work product.
- Reviewed documentation for compliance with company policies, ensuring consistent quality across all deliverables.
Education
Bachelor of Science - Engineering
Government College of Engineering
Jalgaon 05.2016 - 05.2020
Skills
Production Support
Microsoft365 applications
Mulesoft Anypoint Platform and Studio
API Development & Integration Patterns
Rest Webservice, Salesforce , Dataweave
Git and version control , Mule ESB , SQL Server Database
Preventative Maintenance , Service Level Agreements
Technical Tools
- Ticketing System-Service Now,Jira,Salesforce
- WinScp,Putty,AWS S3,Kafka
- Repo-Azure,Bitbucket
- Kubernetes-Dynatrace
- IICS Cloud data integration services
- Microsoft office-Ms office,MS-Excel,MS Powerpoint
- VPN Troubleshooting-ZSCALER, FortieClient, Citrix VDI
- Linux server
Extracurricular Trainings
- Business & Virtual Meeting Etiquette- 01/23
- Client Interaction skills and Communication-01/23
- Critical Thinking software analyst-09/24
Awards
Raving Review Award, Won this award 3 times as recognized for exceptional performance in ASTM. Received a raving review from my CSM for consistently delivering high-quality work, exceeding project goals, and demonstrating exceptional teamwork and problem-solving skills.
Certification
MuleSoft Certified Developer - Level 1 (Mule 4) Certified
Projects
- ASTM International
- Biotheranostics
- TE Connectivity
- AbbVie Pharmaceuticals
Timeline
Mulesoft Certified Developer – Level 2 (Mule 4) : Certified
01-2025
Generative AI- Basic, Level 1, Level 2 Certified
06-2024
Mulesoft Integration Associate - Certified
01-2024
Software Analyst
NTT Data Global Delivery Services
07.2022 - Current
MuleSoft Certified Developer - Level 1 (Mule 4) Certified
05-2022
Trainee Analyst
NTT Data Global Delivery Services
07.2021 - 06.2022
Bachelor of Science - Engineering
Government College of Engineering
05.2016 - 05.2020
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