Increased client satisfaction by providing outstanding customer support throughout the entire project process.
Enhanced client satisfaction by providing exceptional customer support and addressing concerns promptly.
Hotel Reservations Agent
Novum Hospitality
Hamburg
09.2016 - 07.2017
Managed large call volumes, maintaining professionalism and attention to detail under pressure.
Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
Front Desk Agent
Hotel Kieler Hof
Hamburg
06.2015 - 08.2016
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Increased customer loyalty with exceptional communication skills and personalized service.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Movie Theater Attendant
UCI Kinowelt
Hamburg
03.2013 - 05.2014
Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )