Increased client satisfaction by providing outstanding customer support throughout the entire project process.
Enhanced client satisfaction by providing exceptional customer support and addressing concerns promptly.
Hotel Reservations Agent
Novum Hospitality
Hamburg
09.2016 - 07.2017
Managed large call volumes, maintaining professionalism and attention to detail under pressure.
Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
Front Desk Agent
Hotel Kieler Hof
Hamburg
06.2015 - 08.2016
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Increased customer loyalty with exceptional communication skills and personalized service.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Movie Theater Attendant
UCI Kinowelt
Hamburg
03.2013 - 05.2014
Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
Bachelor of Arts - History, Language & Culture
University of Hamburg
Hamburg
04.2013 - Current
No Degree - Semester Abroad
Bogazici University
Istanbul
05.2016 - 01.2017
Skills
Verbal and written communication
Strong vocabulary skills
Bilingual communication
Cross-cultural communication
Personal Information
Place of Birth: Mostar (Bosnia & Herzegovina)
Date of Birth: 07/24/89
Nationality: German
Number of Children: 2
Marital Status: single
Timeline
Loan Consultant
Check24
06.2022 - 08.2024
Financial Advisor
Telis Finanz AG
02.2019 - 05.2022
Customer Support
Loqio GmbH
06.2018 - 01.2019
Hotel Reservations Agent
Novum Hospitality
09.2016 - 07.2017
No Degree - Semester Abroad
Bogazici University
05.2016 - 01.2017
Front Desk Agent
Hotel Kieler Hof
06.2015 - 08.2016
Bachelor of Arts - History, Language & Culture
University of Hamburg
04.2013 - Current
Movie Theater Attendant
UCI Kinowelt
03.2013 - 05.2014
Depot Supervisor
Signal Iduna Asset Management GmbH
9 2024 - Current
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