Karthik Umapathi

• Leading a team of 10 Salesforce developers in the design and implementation of custom solutions for clients across Sales Cloud, Service Cloud
• Architected and implemented complex Salesforce solutions utilizing Apex and SOQL to streamline and enhance business operations
• Provided technical leadership for end-to-end Salesforce implementation features, ensuring alignment with business goals and industry best practices
• Collaborated closely with business stakeholders to gather requirements and translate them into technical solutions
• Collaborated with cross-functional teams to integrate Salesforce with other enterprise solutions, enhancing system interoperability
• Authored extensive documentation on system architecture and development processes, ensuring maintenance and scalability
• Involved in design and development of the migration of legacy customers in to Salesforce

• Worked on the Ericsson initiative to demonstrate end to end BSS and OSS business solution
• Integrating Sales Force CRM with the Ericsson portfolio
• Worked as an onsite (Chile) senior developer/consultant on this project
• Developed and deployed Salesforce customizations including triggers, Apex classes, batch processes, and LWC components
• Worked with business users to gather requirements and troubleshoot issues with Salesforce applications
• Also worked as a Siebel Developer on JavaScript and other Siebel configurations
• Facilitated seamless integrations between CRM systems and other business applications, improving overall operational efficiency.

Worked as a Siebel CRM developer on this project

• Siebel CRM Entities worked on Configuration, Workflows, Scripting, EAI, BIP and Server Administration
• Worked in areas of EAI such as Outbound Web services, data maps and Integration Objects
• Also involved in the Implementation of functional requirements & Preparing HLD and LLD Documents