Miracle Zainab Jamal
Mannheim
Summary
Bilingual customer service professional fluent in English and German, with 5+ years of experience in high traffic retail and promotional environments. Skilled in providing exceptional customer support, merchandising, and visual branding. Known for professionalism, adaptability, and a strong performance driven approach.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist / Brand Promoter
WeCan GmbH
Frankfurt
12.2023 - Current
- Delivered bilingual customer service (German & English) in a high traffic airport retail environment
- Represented luxury and lifestyle brands, driving product awareness and customer engagement
- Educated travelers on product features, promotions, and cultural brand values
- Managed stock presentation and assisted with light sales support and product placement
- Maintained professionalism under pressure while working long shifts and rotating schedules
Retail Cashier & Customer Service Assistant
Galeria Karstadt Kaufhof GmbH
Mannheim
12.2022 - 11.2023
• Operated the cash register and managed daily financial transactions accurately.
• Provided customer assistance at checkout with professionalism and courtesy.
• Handled returns, exchanges, and customer inquiries in a fast paced retail environment.
• Ensured a smooth flow of checkout operations during high traffic periods.
Retail Sales Associate
Foot Locker
Mannheim
06.2022 - 10.2022
Restaurant Service Assistant
LeCoffee
Mannheim
03.2022 - 04.2022
Restaurant Service Assistant
L6
Karlsruhe
08.2021 - 01.2022
Intern
ASB Senior Center
Karlsruhe
01.2020 - 01.2020
Restaurant Service Assistant
Ice Café
Karlsruhe
06.2019 - 12.2019
Intern
Karstadt GmbH
Karlsruhe
03.2019 - 03.2019
Preschool Educator Intern
Catholic Kindergarten
Karlsruhe
03.2018 - 03.2018
Medical Assistant Intern
Dr. Golenhofen
Karlsruhe
03.2017 - 03.2017
Education
GED - General Educational Development
GED Program
Online09-2025
Some College (No Degree) - Vocational-Technical Education
Engelbert-Bohn-Schule
Karlsruhe07-2023
Some College (No Degree) - Vocational-Technical Education
Friedrich-List-Schule
Mannheim07-2023
Some College (No Degree) - Nutrition And Health Sciences
Elisabeth-Selbert-Schule
Karlsruhe07-2020
Lower Secondary School Certificate - General Studies
Anne-Frank-Schule
Karlsruhe 07.2018
Junior Secondary School Certificate - General Studies
Capitol Science Academy
Abuja,Nigeria07.2016
Secondary School Certificate - General Studies
Schillerschule
Ettlingen07.2015
Primary Education - General Studies
Pace Setters Academy
Abuja, Nigeria07-2011
Primary Education - General Studies
Learning School
Abuja,Nigeria07-2009
Skills
Technical & Creative Tools
MS Office (Word, Excel, PowerPoint)
Canva, CapCut, Adobe Premiere Pro, Lightroom
Photo & Video Editing
Customer & Communication Skills
Bilingual Communication (English & German)
Customer Service & Support
Promotional Sales & Brand Representation
Visual Merchandising
Other Relevant Skills
Functional Fitness & Coaching
Healthy Nutrition & Lifestyle Guidance
Content Creation & Social Media Awareness
Teamwork & Adaptability
Time Management
Personal Information
- Date of Birth: July 3, 2001
- Place of Birth: Jos, Nigeria
- Nationality: German
- Hobbies and Interests: Passionate about fitness and functional training, healthy nutrition, and content creation, with a focus on digital storytelling and wellness
Languages
German, English
First Language
Timeline
Customer Support Specialist / Brand Promoter
WeCan GmbH
12.2023 - Current
Retail Cashier & Customer Service Assistant
Galeria Karstadt Kaufhof GmbH
12.2022 - 11.2023
Retail Sales Associate
Foot Locker
06.2022 - 10.2022
Restaurant Service Assistant
LeCoffee
03.2022 - 04.2022
Restaurant Service Assistant
L6
08.2021 - 01.2022
Intern
ASB Senior Center
01.2020 - 01.2020
Restaurant Service Assistant
Ice Café
06.2019 - 12.2019
Intern
Karstadt GmbH
03.2019 - 03.2019
Preschool Educator Intern
Catholic Kindergarten
03.2018 - 03.2018
Medical Assistant Intern
Dr. Golenhofen
03.2017 - 03.2017
GED - General Educational Development
GED Program
Some College (No Degree) - Vocational-Technical Education
Engelbert-Bohn-Schule
Some College (No Degree) - Vocational-Technical Education
Friedrich-List-Schule
Some College (No Degree) - Nutrition And Health Sciences
Elisabeth-Selbert-Schule
Lower Secondary School Certificate - General Studies
Anne-Frank-Schule
Junior Secondary School Certificate - General Studies
Capitol Science Academy
Secondary School Certificate - General Studies
Schillerschule
Primary Education - General Studies
Pace Setters Academy
Primary Education - General Studies
Learning School
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