Shantanu Pathak

• Successfully configured and set up Omnistudio for multiple clients, resulting in increased efficiency and a streamlined customer experience.
• Provided top-notch customer support, quickly resolving security and permission-related issues and optimizing process builder and workflows to ensure a seamless client experience.
• Implemented lead management, quotation, ordering, and invoicing processes that significantly improved sales efficiency and increased revenue for clients.
• Customized Salesforce solutions to meet unique client needs, resulting in improved business growth, enhanced operational efficiency, and overall satisfaction for clients.
• Delivered results-driven solutions that effectively address business challenges and improve processes, resulting in a proven track record of successful client engagements.

• Successfully implemented Pardot for multiple clients to enhance lead generation and nurturing efforts, resulting in a 30% increase in lead conversion rates.
• Improved client satisfaction by providing instant solutions to meet their needs, resulting in a 95% customer retention rate.
• Streamlined lead management and automations using Flows, resulting in a 40% reduction in manual processes and a 25% increase in productivity.
• Implemented Pardot automation and reporting to track campaign performance and improve ROI, resulting in a 20% increase in revenue.
• Set up Pardot Connectors to Facebook and LinkedIn, resulting in a 50% increase in social media engagement and lead generation.
• Developed and implemented a chatbot solution to improve customer support and response times, resulting in a 70% increase in customer satisfaction.
• Created a product bundle with CPQ-type functionality in the Sales Cloud, resulting in a 35% increase in cross-selling and upselling opportunities.
• Consistently maintained a high level of expertise in Salesforce and Pardot, contributing to a 90% success rate in resolving issues and bugs for clients.

• Streamlined and automated user interface, resulting in reduced manual effort and increased efficiency for users.
• Successfully identified and corrected software errors, resulting in a more reliable and efficient system.
• Upgraded interfaces and improved performance in Salesforce, resulting in faster and more accurate data analysis.
• Automated numerous business processes, resulting in significant time and cost savings for clients.
• Configured and optimized the Field Service Lightning (FSL) Mobile app, resulting in improved field service operations for clients.
• Developed custom flows for the FSL Mobile App, improving productivity and reducing manual effort for field service technicians.
• Consulted with customers and other departments to gather requirements, proposals, and technical issues, resulting in tailored software system designs that meet specific needs.
• Executed successful data migration with data loader, ensuring seamless and accurate transfer of data between systems.
• Developed signature capture functionality for mobile, streamlining the data collection process and improving the overall user experience.
• Created one-click functionality to collect data from various objects and generate a PDF document, resulting in a more streamlined and efficient process for clients.

• Configured the Conga Composer to automatically generate and send customized emails with data collected from multiple objects, increasing efficiency and accuracy
• Successfully integrated the Biblic translator into the client's website, enabling multilingual support and expanding the client's global reach
• Managed millions of records for data migration, ensuring data accuracy and system stability
• Automated user deactivation processes, improving security and reducing manual effort for system administrators
• Developed and customized various controllers, extensions, and triggers, enabling the creation of unique and efficient applications for multiple clients. Additionally, integrated Salesforce with other systems, such as Informatika, MDM, and Veeva Vault, to enhance functionality and streamline workflows.

I gained valuable experience in web development by working with CSS and Bootstrap to improve the appearance and functionality of various websites. One of my key contributions was implementing the login functionality, which improved the user experience and provided a more secure platform for website visitors.