Torki Ghanayim
Monumentenstraße 36 , Berlin
Summary
Results-driven Community Manager, Marketing Content Manager, and Software Specialist with a strong foundation in high-quality customer service and engagement. Proven ability to build and manage online communities, optimize digital marketing strategies, and enhance brand visibility through data-driven solutions. Recognized for delivering exceptional customer experiences, resolving inquiries efficiently, and fostering long-term client relationships. Skilled in tenant relations, social media management, SEO, and technical troubleshooting, ensuring seamless operations and customer satisfaction. Adept at team leadership, recruitment, and workflow optimization, with a passion for driving engagement, improving user experiences, and delivering measurable business impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Manager
KUMMUNI GmbH
Berlin
11.2024 - Current
- Managing and growing KUMMUNI’s online community, improving customer engagement and interaction rates through targeted content strategies.
- Handling tenant relations, booking management, and customer support, streamlining rental processes and enhancing tenant satisfaction.
- Implementing SEO strategies that contributed to a 5% increase in website traffic.
- Overseeing social media campaigns and content strategies, ensuring alignment with brand messaging and customer needs.
- Assisting in administrative tasks, optimizing workflows, and enhancing overall operational efficiency.
Digital Content Marketing Manager
Meta - Instagram
Berlin
10.2023 - 10.2024
- Developed and executed SEO-optimized content strategies for social media and digital platforms, leading to a 12% increase in organic reach.
- Managed marketing campaigns, improving audience engagement and brand awareness.
- Provided administrative support, working cross-functionally with content teams to ensure consistent brand messaging.
- Assisted in the development of successful marketing initiatives, driving higher engagement rates.
Software Support Specialist
Meta - Instagram
Berlin
07.2023 - 10.2023
- Provided technical support and IT solutions, improving software performance and reducing technical issues.
- Assisted in the development of social media marketing strategies, enhancing social media analytics tools for better audience insights.
- Worked closely with digital teams to optimize platform usability and user engagement.
- Improved system efficiency through troubleshooting and problem-solving, ensuring a seamless user experience.
Assistant Store Manager
LUSH
Berlin
08.2021 - 05.2023
- Managed daily store operations, ensuring high-quality customer service and seamless workflow efficiency.
- Supervised a team of sales associates, leading staff training programs that improved overall team productivity.
- Spearheaded recruitment and hiring, successfully onboarding and developing new team members to enhance store performance.
- Implemented customer service initiatives, leading to a 20% improvement in customer satisfaction ratings.
- Optimized inventory control and stock management, reducing waste and improving sales forecasting accuracy.
- Developed visual merchandising strategies, resulting in a 9% increase in sales through strategic product placement.
- Worked closely with upper management to analyze sales performance data, implementing actionable strategies that improved overall revenue.
Sales Assistant
LUSH
Berlin
01.2021 - 08.2021
- Provided exceptional customer service, assisting customers in selecting products tailored to their needs.
- Maintained product knowledge to offer personalized recommendations and enhance the shopping experience.
- Assisted in stock management, visual merchandising, and store presentation, ensuring an inviting retail environment.
- Processed transactions efficiently, handling cash and card payments while ensuring accuracy.
- Collaborated with the team to meet sales targets and improve overall store performance.
- Engaged in sustainability initiatives, educating customers on eco-friendly product options and ethical brand values.
Education
Bachelor of Arts - UX/UI Design
IU International University of Applied Sciences
Berlin Skills
- Community Management & Reputation Management
- Social Media Strategy & User-Generated Content
- Digital Marketing & Media Strategy
- SEO & Content Optimization
- Customer Service & Client Relations
- Sales & Stock Control Management
- Strategic Thinking & Decision-Making
- Technical Troubleshooting & IT Solutions
- Cybersecurity & Data Protection
- Interpersonal & Leadership Skills
- Time Management & Multitasking
- Problem-Solving & Crisis Management
- Administrative Support & Workflow Optimization
- Microsoft Office Suite (Word, PowerPoint, Excel)
- High-Energy & Results-Driven Attitude
Languages
Hebrew
First Language
Arabic
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Advanced (C1)
C1
Persian
Upper Intermediate (B2)
B2
Yiddish
Advanced (C1)
C1
Certification
- Google UX Design
Google Digital Garage | Issued Oct 2024 · Expires Oct 2035 - Microsoft Office Suite
Alison | Issued Oct 2024 · Expires May 2030 - Project Management Foundations
LinkedIn Learning | Issued Aug 2023 · Expires Feb 2030 - Inbound Marketing
HubSpot Academy | Issued Jun 2023 · Expires Nov 2029 - Full Stack Developer Bootcamp
Le Wagon | Issued Jan 2022 · Expires Apr 2033
Accomplishments
- Implemented SEO strategies at KUMMUNI, increasing website traffic by 5% and improving brand visibility.
- Developed SEO-optimized content strategies at Meta, leading to a 12% increase in organic reach and audience engagement.
- Improved customer service initiatives at Lush Deutschland, achieving a 20% rise in customer satisfaction ratings and stronger customer retention.
- Optimized visual merchandising at Lush Deutschland, resulting in a 9% sales increase through strategic product placement.
- Streamlined tenant relations and booking management at KUMMUNI, reducing customer inquiries by 25% and improving response times.
- Led social media campaigns and community engagement at KUMMUNI, driving a 40% boost in online interactions and strengthening brand loyalty.
- Managed recruitment and staff training at Lush Deutschland, successfully hiring and onboarding 15+ employees, enhancing team productivity.
- Enhanced inventory control at Lush Deutschland, reducing stock discrepancies by 18%, leading to better stock accuracy.
- Resolved technical issues 20% faster at Instagram, improving user experience and platform performance.
Timeline
Community Manager
KUMMUNI GmbH
11.2024 - Current
Digital Content Marketing Manager
Meta - Instagram
10.2023 - 10.2024
Software Support Specialist
Meta - Instagram
07.2023 - 10.2023
Assistant Store Manager
LUSH
08.2021 - 05.2023
Sales Assistant
LUSH
01.2021 - 08.2021
Bachelor of Arts - UX/UI Design
IU International University of Applied Sciences
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